Customer Service Advisor

Customer Service Advisor - Insurance

360 Resourcing Solutions

Location:
United Kingdom

Category:
Insurance

Contract Type:
Not provided

Salary:

12.24 GBP / Hour

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Job Description:

Do you an expert in Insurance? Are you passionate about delivering outstanding customer service and ensuring that each customer’s needs are met with expertise and care? If you’re ready to make a difference, then look no further! We have an exciting opportunity within our dynamic outsourced contact centre, where you’ll play a vital role in maintaining the highest standards of customer service and experience. BIBA is the UK's leading general insurance intermediary organisation, connecting customers to trusted insurance brokers. With hundreds of thousands of inquiries each year, BIBA is committed to providing outstanding service that mirrors the quality of its products. As a Customer Service Advisor, you’ll play a crucial role in upholding these high standards while representing BIBA’s exceptional brand.

Job Responsibility:

Answering calls and asking relevant questions to connect customers with the appropriate insurance brokers
Selling the value and benefits of the BIBA portfolio to both new and existing customers, ensuring they understand their options
Displaying excellent customer service and negotiation skills to maximize the potential of each call and build trust with customers
Embracing the challenge of handling customer queries and objections, maintaining a solution-focused and empathetic approach
Accurately logging all call outcomes, ensuring precise and timely data entry

Requirements:

A genuine passion for delivering exceptional customer service with an empathetic, customer-first approach
Boldness in your ability to handle a variety of customer inquiries, confidently resolving challenges and finding the best solutions
Strong written and verbal communication skills, enabling you to build trust and communicate effectively with customers
Experience working in a customer-facing environment, particularly within the insurance or customer service industry
Confidence with IT systems and the ability to navigate customer service software
Flexibility, professionalism, and the drive to learn and grow in a dynamic environment
A self-motivated mindset, capable of managing objections and turning difficult situations into positive outcomes
Must be based in the UK whilst working
Must have a Windows 11 compatible machine with Windows 11 24H2, 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor, 8GB RAM Minimum, 15GB+ Free Storage Space OR an Apple/macOS device with macOS 14 (Sonoma) or later, 8GB RAM Minimum, 15GB+ Free Storage Space
Must have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later)
Minimum internet speed requirements: Ping ms Maximum 20ms, DOWNLOAD Mbps Minimum 20 MBps, UPLOAD Mbps Minimum 5Mbps

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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