Customer Service Advisor

Customer Service Advisor - Insurance

Do you an expert in Insurance? Are you passionate about delivering outstanding c...

Location

United Kingdom

Salary:

12.24 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

A genuine passion for delivering exceptional customer service with an empathetic, customer-first approach
Boldness in your ability to handle a variety of customer inquiries, confidently resolving challenges and finding the best solutions
Strong written and verbal communication skills, enabling you to build trust and communicate effectively with customers
Experience working in a customer-facing environment, particularly within the insurance or customer service industry
Confidence with IT systems and the ability to navigate customer service software
Flexibility, professionalism, and the drive to learn and grow in a dynamic environment
A self-motivated mindset, capable of managing objections and turning difficult situations into positive outcomes

Job Responsibility

Answering calls and asking relevant questions to connect customers with the appropriate insurance brokers
Selling the value and benefits of the BIBA portfolio to both new and existing customers, ensuring they understand their options
Displaying excellent customer service and negotiation skills to maximize the potential of each call and build trust with customers
Embracing the challenge of handling customer queries and objections, maintaining a solution-focused and empathetic approach
Accurately logging all call outcomes, ensuring precise and timely data entry

Fulltime

As a Customer Service Advisor you will be the first point of contact for our cus...

Location

United Kingdom , Birkenhead

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience working within a telephone-based customer service/contact centre environment
Professional approach
Outstanding communication and customer service skills
Strong written, oral and interpersonal skills
An ability to work using own initiative within boundaries
An ability to in work in a fast-paced environment
An ability to work effectively with people across a wide range of levels and responsibilities
Good IT/Keyboard skills
Attention to detail
Good team working skills

Job Responsibility

To take inbound calls from customers as a result of a motor incident, validating cover and ancillary products as well as assessing liability
To collate data accurately and effectively
To provide an excellent customer experience by way of a friendly telephone manner and active listening
To provide clear communication to customers and/or their representatives
To meet own targets and SLAs
To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
To contribute towards continuous improvement with generation of ideas
To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
To drive your own development by actively seeking development opportunities

What we offer

22 days plus bank holidays or day in lieu
Hybrid working model (in relevant role)
2 x Volunteering days to support charitable initiatives
Matched Giving – up to £250 matched for personal charity fundraising for a registered charity
Medicash cash plan – claim back dental / physio / optical appointments
My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
Discounts and cash back on travel and shopping through Medicash extras
Life Assurance Scheme (4 x salary)
Pension scheme
Funded driving theory test (in relevant role)

Fulltime

Customer Service Advisor

We're working with a local Insurance business, looking for motivated Customer Se...

Location

United Kingdom , Dartford

Salary:

25000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent customer service and communication skills
Previous insurance experience preferred
Confident handling objections and building rapport
Organised and proactive approach to workload
Comfortable speaking with customers both inbound and outbound

Job Responsibility

Proactively contacting customers ahead of renewal
Reviewing policies and discussing any changes needed
Speaking to Customers Face to face to assess their claims
Investigating dashcam footage and analysing evidence for claims
Helping clients secure the best pricing and cover options
Handling objections and retaining customers looking to leave
Following up on lapsed renewals to win business back
Managing inbound calls from customers reviewing their policies

What we offer

Lots of Team events- London Trips, Office BBQs, Monthly Team Takeaways
Supportive, team-focused environment
Stable Monday-Friday working hours (no weekends!)
Opportunity to build a long-term career in insurance

Fulltime

Customer Service Advisor

At Sykes Holiday Cottages, we’re passionate about creating unforgettable holiday...

Location

United Kingdom , Chester

Salary:

12.71 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous customer service experience
Excellent verbal and written communication skills
Confident handling objections and influencing customer decisions positively
Strong attention to detail and accuracy
Comfortable working in a regulated environment
Experience using CRM or contact centre systems
Ability to multitask and work efficiently across multiple systems

Job Responsibility

Delivering exceptional customer service across phone, email, and written communication channels
Supporting customers with pre-stay and in-stay queries
Handling inbound enquiries including booking amendments, payments, and general service questions
Conducting outbound calls to support and assist customers
Explaining insurance cover options and handling objections confidently and professionally
Accurately recording customer interactions within internal systems
Working in line with FCA and company compliance standards
Identifying opportunities to improve processes and customer experience
Acting as a proud ambassador for the Sykes brand and values

What we offer

33 days holiday (including bank holidays) plus extra days with long service
Your birthday off
2 volunteering days per year
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, friends & family
Exclusive wellbeing discounts and offers
Health cash plan & life assurance
Training and development opportunities
24/7 mental health support
On-site gym and parking at our Chester HQ (close to the train station)

Fulltime

Customer Service Advisor

We’re looking for a part-time Customer Service Advisor to join our busy team her...

Location

United Kingdom , Aylesbury

Salary:

13104.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance

Job Responsibility

Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including
retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including
policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times

What we offer

25 days annual leave (pro rata) which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Parttime

Customer Service Advisor

We’re looking for a Customer Service Advisor to join our busy team here at Agria...

Location

United Kingdom , Aylesbury

Salary:

23600.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Previous experience of working in a customer service role within a contact centre environment
Effective questioning and listening skills
Good organisational and interpersonal skills
Ability to work under pressure and to tight deadlines
Computer literate (MS Office) with keyboard skills
Precise comprehension and ability to communicate clearly in both verbal and written form
Ability to work to agreed performance targets
Ability to work independently and as part of a team
Takes ownership by using Initiative and problem solving
Ability to cope well under pressure with determination and perseverance

Job Responsibility

Answer all Customer and Claims incoming calls efficiently and professionally
Outbound calling including
retention and renewal, breeders, requesting information for claims and underwriting of new policy applications
Objection handling including
policy cancellations, premium increases, Claims decisions
Respond to customer enquiries appropriately, ensuring all documentation is professional and correct
Deal and attempt to resolve customer complaints
Record and maintain accurate policyholder information using the in-house computer systems
Maintain a thorough working knowledge of all policy terms and conditions
Ensure all company and departmental policies and procedures are adhered too at all times

What we offer

25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
A clear development pathway within the team, helping you grow your skills and progress through levels - with pay increases as you advance
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Fulltime

Customer Service Advisor

You are applying for a role with mydeposits, part of HFIS Limited – the group be...

Location

United Kingdom , Remote

Salary:

Not provided

Brown & Brown UK

Expiration Date

Until further notice

Requirements

Extensive knowledge of working in a multi-channel contact centre environment
Experience in the property sector especially the private rented sector, will be useful but not essential, as will a basic understanding of the insurance or financial services industry
Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly
Excellent attention to detail
Great organisational skills with the ability to meet deadlines
The ability to adapt to different tasks at short notice and take initiative
An enthusiasm to learn new skills
The ability to work in a team
A sound level of written and verbal communication along with good maths skills
A good understanding of Microsoft Word and Excel

Job Responsibility

Responding to agent, landlord, tenant, and interested party enquiries including initial dispute notification and deposit releases via telephone (inbound and outbound), post, live chat, and e-mail
Processing membership, deposit protection and un-protection applications via telephone, emails, live chat, and post using the in-house system
Processing agent member renewals, member compliance and credit control when needed
Processing and investigating misapplied payments and invoicing issues
Supporting the Membership division (CMP/PRS Membership and mydeposits Business Development teams) during busy periods, assisting with agent renewals, general processing, data entry and/or external calls
Cross selling (discussing and offering) other HFIS Group brand products, spotting opportunities via telephone, emails, live chat or postal enquiries

What we offer

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Access to discounted personal insurance
Financial support for studying towards professional qualifications plus study time
Wide variety of high-quality in-house and external training

Fulltime

Customer Service Advisor

We have an exciting new opportunity for someone to join us as a Customer Service...

Location

United Kingdom , Manchester

Salary:

Not provided

Gemini Accident Repair Centres

Expiration Date

Until further notice

Requirements

Greet customers in person and over the phone, handling all enquiries professionally and efficiently
Book customer vehicles for repair, providing accurate estimates of repair timelines
Explain the repair process to customers, ensuring they understand any excess payments, insurance procedures, and estimated completion times
Update customers on the progress of their vehicle repairs, addressing any concerns promptly
Manage complaints effectively, escalating issues to the appropriate person if necessary
Maintain a well-organised filing system for job cards, invoices, and associated paperwork
Process payments securely and in line with financial policies
Liaise with insurance companies and accident management companies to process claims efficiently
Arrange and manage courtesy car bookings, ensuring vehicles are available and well-maintained
Ensure that all necessary paperwork is completed before issuing a courtesy car

Job Responsibility

To act as the first point of contact for customers, ensuring a seamless experience from booking to vehicle collection
To manage all administrative aspects of the repair process, including courtesy car coordination, invoicing, and customer updates
To handle customer enquiries professionally, maintaining high service standards while adhering to GDPR and company policies

What we offer

Competitive salary plus team bonus
30 days holiday including public holidays
Loyalty days added to annual with service
Pension contributions
Recommend a friend technician bonus incentive
Long Service Awards – colleague recognition scheme
Health cash plan and Rewards platform – claim back medical costs & high street discounts
Cycle to work scheme
Free parking
Life insurance

Fulltime

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Customer Service Advisor - Insurance

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