Customer Service Advisor Inbound Job at 360 Resourcing Solutions (Birmingham)

Customer Service Advisor Inbound

360 Resourcing Solutions

Location:
United Kingdom , Birmingham

Category:
Customer Service

Contract Type:
Not provided

Salary:

27750.00 GBP / Year

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Job Description:

Our Inbound Customer Service Advisors are an integral part to the ‘Responsive Maintenance’ arm at Ian Williams, and we are looking for an additional team member to join our growing team. As an Inbound Customer Service Advisor, you are part of the National Helpdesk (The Hub), and you’ll enjoy the dynamics of working within a fast paced and sometimes pressurised environment, working to SLAs and KPIs. You will have a real impact working in the Helpdesk by providing the best customer service possible to our customers. By achieving this excellence, together with your team, you will be contributing to the company wide success of Ian Williams.

Job Responsibility:

receive high volume calls regarding repairs and maintenance enquiries from social housing clients or residents
use dynamic scheduling system and technology to answer inbound calls
manage the emerging day, dealing with emergencies and exceptions
act as the first point of contact for customers and trade operatives
input up to date, accurate and complete notes for each job/task on the system
produce KPI reports daily

Requirements:

demonstrable customer service experience ideally obtained from within a contact centre/call centre or similar fast-paced, dynamic environment
strong IT skills with the aptitude to pick up new systems and be able to follow process and procedure
excellent communication skills with the strength of character to make decisions and follow them through to completion and satisfaction

What we offer:

monthly performance bonuses
profit share scheme (14% of base salary)
31 days annual leave (inc. Public Holidays) plus buy or sell annual leave
pension contributions up to 5%
life insurance
annual pay reviews
training & development opportunities
health and wellbeing support via Lighthouse Charity
modern, spacious, and open plan office
easy public transport access (train & buses)
onsite parking
fully equipped kitchen
comfortable and private break out areas
designated prayer room

Additional Information:

Job Posted:
January 15, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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