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Customer Service Advisor - Global Restaurant Brand

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360 Resourcing Solutions

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Location:
United Kingdom

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

12.24 GBP / Hour
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Job Description:

Do you have a passion for exceptional customer service? Are you ready to make a difference by resolving customer queries and complaints in a way that reflects the values of Trust, Passion, and Boldness? Then we have an exciting opportunity for you to join our dynamic team! We are looking for Customer Service Advisors to support our global restaurant client. In this role, you will have the chance to be the first point of contact for customers, helping to ensure that every interaction leaves a lasting positive impression. If you thrive in a fast-paced environment, enjoy tackling challenges head-on, and are dedicated to delivering top-tier customer service, this is the role for you.

Job Responsibility:

  • Acting as a bold brand ambassador for your client, representing their values and delivering an exceptional experience with every interaction
  • Responding to and resolving customer queries and complaints across multiple channels, including telephone, live chat, email, and social media
  • Ensuring that the customer is at the heart of every conversation, creating meaningful connections and offering solutions that reflect the high standards of the brand
  • Managing a high volume of customer contacts while maintaining an empathetic and professional approach
  • Meeting and exceeding KPIs for the number of contacts handled daily, ensuring both quality and efficiency in customer service delivery

Requirements:

  • A genuine passion for delivering excellent customer service, with a focus on empathy, understanding, and problem-solving
  • Previous experience in a customer-facing environment, ideally within the restaurant or hospitality industry, though experience within a large chain organisation is not essential
  • Outstanding written and verbal communication skills, with the ability to adapt your approach to suit each customer’s needs
  • Resilience and the ability to handle and resolve customer complaints in a calm, effective manner, turning challenges into opportunities for improvement
  • A team-oriented mindset, with the ability to collaborate and contribute to a positive working environment
  • Confident IT skills, with the ability to use various systems and platforms to support customer interactions
  • Boldness in taking the initiative to improve the customer journey and provide solutions that enhance the customer experience
  • A flexible, professional approach, with a drive to learn and improve, ensuring continuous growth and success in the role
  • Must be based in the UK at all times whilst working
  • Must have a Windows 11 compatible machine with Windows 11 24H2 or later, 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor, 16GB RAM Minimum, 15GB+ Free Storage Space OR an Apple/macOS machine with macOS 14 (Sonoma) or later, 16GB RAM Minimum, 15GB+ Free Storage Space
  • Must have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later)
  • Must have internet with Ping ms Maximum 20ms, DOWNLOAD Mbps Minimum 20 MBps, UPLOAD Mbps Minimum 5Mbps

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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