CrawlJobs Logo

Customer Service Advisor - Billing

giacom.com Logo

Giacom

Location Icon

Location:
United Kingdom , Nelson

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

25200.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

As part of the Billing Team we aim to deliver excellent customer service and resolution of billing related queries as well as ensuring month end invoices are delivered in a timely fashion each month. You will provide excellent and proactive customer service to resellers, account managers and internal teams and ensure that all queries are resolved to SLA.

Job Responsibility:

  • Produce and validate bills to ensure compliance targets are achieved for accuracy and timing
  • Utilise skills and knowledge of Billing systems to assist in resolving customer issues to highest standard
  • Take full ownership of customer issues seeing through to resolution within specified timeframe, approach to be tailored to the specific audience but must be able to handle phone calls, emails, and potential face to face meetings with Resellers
  • Manage and coordinate customer credits, before acquiring sign off from someone with the requisite seniority
  • Be involved in team meetings as required
  • Liaise with other departments where required to resolve client issues and manage performance
  • Recommend, influence and drive through appropriate changes to the billing process
  • Work effectively with other staff to ensure departmental objectives are achieved
  • Create and maintain products/tariff/discounts
  • Proactively participate in the delivery of the monthly bill runs
  • Some roles may involve Evening / Weekend work
  • Pick up any calls billing process tasks when required
  • Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet

Requirements:

  • Experience in working with large data sets
  • Aptitude to learn billing platforms & processes
  • Keen eye for detail, analytical and tenacious in identifying root causes and implementing solutions
  • Good communicator, able to build and develop effective relationships
  • Independent self-starter and flexible team player
  • Strong planning skills and ability to process information logically
  • Strong IT skills including Excel, and other data sources
  • Customer service experience, particularly in a billing or invoicing context
What we offer:
  • Investment in your future career with a variety of learning and development opportunities
  • No dress code
  • 25 days annual leave, plus bank holidays
  • Birthday off
  • A pension plan for your future
  • Complimentary refreshments in all our offices

Additional Information:

Job Posted:
March 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Giacom - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Service Advisor - Billing

Customer Relations Advisor

Customer Service Advisor role in Northampton, responsible for handling customer ...
Location
Location
United Kingdom , Northampton
Salary
Salary:
12.30 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies
Job Responsibility
Job Responsibility
  • Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport
  • Update customer information in the customer service database during and after each call
  • Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies
  • Fulltime
Read More
Arrow Right

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
Job Responsibility
Job Responsibility
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes
Read More
Arrow Right

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
Job Responsibility
Job Responsibility
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes
Read More
Arrow Right

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
Job Responsibility
Job Responsibility
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes
Read More
Arrow Right

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...
Location
Location
India , Gurugram
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
Job Responsibility
Job Responsibility
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes
Read More
Arrow Right

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
Job Responsibility
Job Responsibility
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes
Read More
Arrow Right

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
Job Responsibility
Job Responsibility
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes
Read More
Arrow Right

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...
Location
Location
India , Kolkata
Salary
Salary:
Not provided
plus.net Logo
Plusnet
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Billing
  • Communication
  • Complaint Management
  • Continuous Improvement
  • Customer Relationship Management
  • Decision Making
  • Escalation Management
  • Growth Mindset
  • Inclusive Leadership
  • Information Management
Job Responsibility
Job Responsibility
  • Assists in the implementation of specific Customer Service management plans under supervision
  • Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
  • Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
  • Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
  • Assists in the implementation of continuous improvement opportunities to improve the customer service team processes
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy