Customer Service Advisor

Customer Relations Advisor

Customer Service Advisor role in Northampton, responsible for handling customer ...

Location

United Kingdom , Northampton

Salary:

12.30 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport
Update customer information in the customer service database during and after each call
Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies

Job Responsibility

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport
Update customer information in the customer service database during and after each call
Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies

Fulltime

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Gurugram

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering...

Location

India , Kolkata

Salary:

Not provided

Plusnet

Expiration Date

Until further notice

Requirements

Billing
Communication
Complaint Management
Continuous Improvement
Customer Relationship Management
Decision Making
Escalation Management
Growth Mindset
Inclusive Leadership
Information Management

Job Responsibility

Assists in the implementation of specific Customer Service management plans under supervision
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team
Assists in the implementation of continuous improvement opportunities to improve the customer service team processes

Customer Operations Manager

The Customer Operations Manager is responsible for customer-facing licensing sol...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management
Expertise in contract validation, pipeline management, credit approval, and billing management, with strong capabilities in customer service, stakeholder engagement, process optimization, and operations excellence
Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers
Bachelor’s degree in business, Operations, Finance or related field AND operations, program management or process management work experience OR equivalent experience
On site presence minimum 3 days/week.

Job Responsibility

Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
Handle escalated customer service issues and complaints in a professional and efficient manner
Work closely with other departments to resolve customer issues and ensure a positive customer experience

Fulltime

We are seeking a reliable and proactive Customer Service Advisor to join our tea...

Location

United Kingdom , Coleshill

Salary:

12.51 GBP / Hour

Randstad

Expiration Date

May 30, 2026

Requirements

Proven experience in a customer service or administrative role
Confident communication skills across phone, email, and face-to-face interactions
Strong accuracy, organisation, and attention to detail
Ability to multitask and manage workload effectively in a busy environment
Experience with invoicing, billing systems, or order processing (highly desirable)
Confidence handling payments and using point-of-sale or similar systems
Proactive, positive approach to customer service and problem solving
Willingness to learn about products, services, and industry standards
Full, clean UK manual driving licence (occasional local travel may be required)

Job Responsibility

Respond to customer enquiries via phone, email, and occasionally face-to-face
Process and manage sales orders, including accurate data entry into internal systems
Prepare and issue invoices, proforma invoices, and credit notes in line with company procedures
Manage customer account set-up and pricing updates
Handle billing queries and provide timely resolutions
Take customer payments (cash and card), ensuring secure and accurate processing
Maintain accurate transaction records and assist with daily banking reconciliation
Monitor customer cylinder usage and update holdings where required
Support sales and operations teams with administrative assistance and customer insights
Identify opportunities to refer customers to the sales team for additional services

What we offer

health and wellbeing

Fulltime

Customer Service Advisor - Billing

Giacom

Location:
United Kingdom , Nelson

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
May 16, 2026

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