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Social Value Portal Ltd Logo Social Value Portal Ltd · Customer Service

Customer Service Advisor - Bi Lingual

United Kingdom, London Employment contract · Job Posted May 17, 2026
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Job Description

Our client is hiring a dedicated Logistics Service Account Management Coordinator to support TikTok Shop sellers across the EU, focusing on logistics operations. You'll work closely with top sellers to resolve queries, provide guidance, and coordinate with internal teams to ensure a seamless experience. Your role involves managing seller enquiries, investigating issues using data tools, and collaborating with logistics and customer support teams to deliver high-quality service. You will also educate sellers on platform policies and identify opportunities for process improvements.

Job Responsibility

  • Manage seller enquiries
  • Investigate issues using data tools
  • Collaborate with logistics and customer support teams to deliver high-quality service
  • Educate sellers on platform policies
  • Identify opportunities for process improvements

Requirements

  • Excellent written communication skills in English and one EU language (Spanish, French, German, or Italian)
  • Experience in customer service or handling escalations
  • Ability to thrive in a fast-paced, dynamic environment with adaptability
  • Proficiency with digital tools, dashboards, and data analysis systems
  • Strong problem-solving skills with a proactive approach and ownership mindset

Nice to have

  • Background in logistics, e-commerce, shipping, or warehousing (desirable)
  • Experience working with CRM systems and data tools
  • High attention to detail and organisational skills
  • Tech-savvy with quick learning ability
  • Experience coordinating across multiple teams and stakeholders
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