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Haysto · Customer Service

Customer Service Advisor / Administrator

United Kingdom, Norwich 25000.00 GBP / Year · Job Posted April 11, 2026

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Job Description

Unlock your potential with a career as a Customer Service Advisor / Administrator at Haysto - an innovative, compassionate and disruptive company. The role is a key part of our sales funnel. Your attention to detail, accuracy, and communication directly impacts: Customer experience; Speed to offer; Complaint volumes; Team efficiency; Advisor productivity.

Job Responsibility

Guiding customers from mortgage recommendation to submission
Contacting customers promptly, collecting the full suite of lender documents, reviewing them in detail, and packaging cases to a high standard, before submitting cases to our lenders

Requirements

Receiving a high volume of customer experience task’s daily, confirming a welcome call is required, and completing it within the 4-hour Service Level Agreement
Contacting customers by telephone promptly and requesting the full suite of Day 1 documents
Collecting documents live on the call where possible, and timeboxing follow-up calls where needed
Managing your diary efficiently and maintaining consistent customer contact until documents are complete
Reviewing documents carefully and approving or rejecting, while guiding the customer clearly and professionally
Once fully packaged you will submit the mortgage application to a lender

What we offer

Bonus

Haysto - All Job Offers

25000.00 GBP / Year · Norwich

Customer Service Advisor / Administrator

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