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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Service Advisor- Luxury Cosmetics Brand

United Kingdom 12.71 GBP / Hour · Job Posted May 11, 2026
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Job Description

Do you champion Luxury Cosmetics? Are you passionate about making sure that customers' needs are met with the utmost care and expertise? Then look no further! We have an exciting opportunity within our dynamic outsourced contact centre, where you’ll play a crucial role in maintaining the highest standards of customer service and experience. The client you will represent is renowned for its luxurious, high-quality makeup and skincare products that embody sophistication, elegance, and inclusivity. Their dedication to offering beauty products suitable for every skin tone and type, paired with their commitment to exceptional customer service, ensures every interaction reflects their glamorous brand. Please note, this role is a fixed term contract starting on Tuesday 26th May 2026 and ending on 31st December 2026.

Job Responsibility

  • Building Trust by being the first point of contact for all customer queries and providing expert product advice that inspires confidence
  • Proactively managing escalations, handling returns/exchanges, and providing accurate information on order statuses and logistics, ensuring customers always feel heard and valued
  • Acting as a bold brand ambassador, upholding the luxury and high standards of the brand while delivering exceptional customer service across multiple platforms: telephone, social media, web chat, and email
  • Passionately ensuring that every customer interaction places them at the heart of the conversation, leaving them with a memorable and positive experience.

Requirements

  • A passionate desire to deliver outstanding customer service, with a genuine passion for creating meaningful, empathetic connections with customers
  • Boldness in your approach to handling diverse customer queries, with the confidence to step up when challenges arise and provide solutions that elevate the customer experience
  • Outstanding social service etiquette, with the ability to adapt your style for each unique customer while maintaining professionalism and trust
  • Strong written and verbal communication skills, enabling you to convey clarity, confidence, and a sense of trust to our valued customers
  • Experience in a customer-facing environment, especially within the beauty, cosmetics, or retail industries, where you can showcase your passion for the industry
  • Boldness in managing objections and a proactive attitude toward resolving customer concerns in a way that strengthens their loyalty to the brand
  • Flexibility, professionalism, and a commitment to continuous learning and improvement.
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