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Collinson Logo Collinson · Customer Service

Customer Service Advisor- German Speaking

South Africa, Cape Town · Job Posted May 04, 2026
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Job Description

The Role: Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets

Job Responsibility

  • Taking inbound calls in a professional manner
  • Handling and overcoming objections in a professional and effective manner
  • Adhering to targets
  • Taking inbound calls from an international customer base
  • Handling both internal and external email correspondence to and from clients in line with quality standards
  • Working towards resolution time periods, quality standards and targets

Requirements

  • Fluent in speaking, writing and reading German ( and English)
  • Dealing with clients via phone – above average telephonic communication skills
  • Ability and willingness to work weekends and shifts as and when required
  • Proven exposure to flexibility and easily adaptable to pressurized environments and change
  • Proven customer service orientation and problem-solving ability in previous roles/career
  • Must have applied foreign language in a corporate environment
  • Ability to multitask

Nice to have

  • Experience with working to targets
  • Familiarity with call centre culture/environment
  • Exposure to travel, either work related or extensive personal travel
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