Customer Service Adviser

• First point of contact for customers wanting to take out a new policy or discuss their current cover
• Handle calls with empathy and professionalism, gathering essential information and providing tailored solutions
• Setting clear expectations about the cover they will receive
• Ensuring the appropriate breakdown recovery service is offered

• Able to thrive in a busy and changing environment & adhere to targets
• A strong team player with a positive attitude & keen to learn
• Experience with phone systems, call queues, and other relevant technologies is beneficial
• Clear, articulate, and professional telephone manner
• Ability to ask the right questions to gather all necessary information
• To be able to assess the situation quickly and determine the appropriate course of action
• Passionate about providing outstanding customer service
• Comfortable using computers and online systems, with good IT skills and experience using software such as Microsoft Outlook and Word
• Open to new ideas and ways of working, with a desire to contribute to improving the customer experience
• Contact centre experience is beneficial

Having a valid UK driving licence and experience of driving on UK roads would be helpful

• 9% employer contributed pension
• Fantastic insurance discounts including 50% off home, motor and pet insurance
• FREE Green Flag breakdown cover for yourself
• Additional optional Health and Dental insurance
• Generous holiday allowance
• Buy as you earn share scheme
• Employee discounts and cashback
• Opportunity to apply to our customer service and data apprenticeship
• 22 days holiday rising to 30 days depending on your role
• Chance to buy and sell up to 5 days holiday
• Income protection on 50% of your salary for 5 years
• Life assurance cover at four times your salary
• Discounts and cashback savings across hundreds of other well-known brands
• Flexible benefits scheme
• Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
• Enhanced maternity, paternity, shared parental, and emergency dependant leave
• Employee Assistance Programme (EAP)
• Trained mental health first aiders (MHFA)
• Volunteering opportunities
• Up to £50 a month to match any contributions you make to your local community