Customer Service Adviser

• Handle incoming calls from policyholders, providing friendly and informative advice
• Assist customers with day-to-day insurance enquiries, including policy changes, renewals, and general queries
• Deliver exceptional customer service, ensuring every interaction meets our high standards
• Support customers across multiple insurance products, such as Home, Boat, Holiday Home, and Car Insurance
• Manage customer diaries and schedule follow-up actions where required
• Complete key administrative tasks accurately and efficiently
• Act as the first point of contact for all customer enquiries
• Maintain compliance with company policies and industry regulations
• Work collaboratively within a team to achieve service and performance goals
• Demonstrate empathy and patience, especially when assisting elderly or vulnerable clients

• Confidence to learn and develop through continuous classroom and on-job training
• Excellent communication skills
• A flexible and proactive approach
• The ability to work within a friendly team to achieve goals and objectives
• Good numeracy and literacy along with good keyboard skills
• The highest standard of integrity, honesty, and quality of work
• Customer focussed and an empathetic nature
• A 'Can do' attitude

Insurance experience preferred but not essential

• Quarterly bonus scheme with an OTE increase of approx. 10% of salary
• 25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service
• An additional day off for your birthday
• Career and professional development