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Customer Service adviser

directlinegroup.co.uk Logo

Direct Line Group

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Location:
United Kingdom , Liverpool

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

13103.00 GBP / Year
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Job Description:

Motability Claims Part Time Position- 20 Hours per week. Working in our Motability team, you'll be passionate about providing our customers with an excellent level of customer care, guiding them through their service or claims journey using your expert experience and knowledge.

Job Responsibility:

  • Take our customers’ call and be their first point of contact, providing support and guidance
  • Work to targets to achieve team and individual goals

Requirements:

  • Able to thrive in a busy and changing environment & adhere to targets
  • A strong team player with a positive attitude & keen to learn
  • Clear, articulate, and professional telephone manner
  • Ability to ask the right questions to gather all necessary information
  • To be able to assess the situation quickly and determine the appropriate course of action
  • Passionate about providing outstanding customer service
  • Comfortable using computers and online systems, with good IT skills and experience using software such as Microsoft Outlook and Word
  • Open to new ideas and ways of working, with a desire to contribute to improving the customer experience

Nice to have:

  • Experience with phone systems, call queues, and other relevant technologies is beneficial
  • Contact centre experience is beneficial
What we offer:
  • 9% employer contributed pension
  • 50% off home, motor and pet insurance plus free Green Flag breakdown cover
  • Additional optional Health and Dental insurance
  • Generous holidays
  • Buy as you earn share scheme
  • Employee discounts and cashback
  • Cycle to work scheme
  • Income protection on 50% of your salary for 5 years
  • Life assurance cover at four times your salary
  • Flexible benefits scheme
  • Salary sacrifice scheme for fully electric and plug-in hybrid cars, and for private dental and medical cover
  • Enhanced maternity, paternity, shared parental, and emergency dependant leave
  • Employee Assistance Programme (EAP)
  • Trained mental health first aiders (MHFA) for support
  • Volunteering opportunities through our partnership with Neighbourly
  • Up to £50 a month to match any contributions you make to your local community

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Parttime
Work Type:
Hybrid work
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