Customer Service Adviser Job at Wessex Water (Bath)

Customer Service Adviser

Wessex Water

Location:
United Kingdom , Bath

Category:
Customer Service

Contract Type:
Not provided

Salary:

27969.00 GBP / Year

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Job Description:

We have an exciting opening for a Customer Service Adviser to join our Operations team working out of our head office in Bath. Do you have a passion for resolving customer enquiries, either on the phone or face to face, in a personable manner? Are you used to working at a pace in an energetic and dynamic environment? Do you want to join a team that has recently been awarded the ServiceMark with Distinction accreditation from the Institute of Customer Service (ICS), as well as 1st for Customer Service when customers contact us for the entire industry this year? If so, we have the perfect opportunity for you!

Job Responsibility:

Take a variety of inbound calls
Be the first point of contact for customers
Work closely with colleagues to maintain high standards
Resolve customer queries first time, every time
Work with other departments and external parties to find answers
Handle calls about leaks, low water levels, blocked drains, and other customer enquiries

Requirements:

Passion for helping people
Naturally customer focused
Confident communication skills
Highly organised
Ability to work efficiently while being computer literate
Ability to work at a fast pace in an office-based environment
Comfortable working shifts including early mornings, evenings, weekends, and bank holidays
Comfortable with occasional standby availability (approx. 1 per month)

What we offer:

Combined pension contribution of up to 20%
Career progression and professional development opportunities
25 days' holiday rising to 28 with length of service
Opportunity to sell up to five days of holiday every year
Opportunity to buy up to ten days of holiday each year
Healthcare package to claim back healthcare costs
Life assurance of up to eight times salary
Opportunity to lease a new electric car through salary sacrifice
Cashback and discounts from more than 3,000 retailers
One paid volunteering day each year
Enhanced family leave and pay arrangements
Access to an interactive health and wellbeing platform
Support from trained mental health first aiders
£1,000 referral fee for successful recruitment recommendations

Additional Information:

Job Posted:
March 27, 2026

Expiration:
April 08, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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