Customer service adviser

• Supporting and contributing to the aims, objectives and performance of the Power of Attorney Services department to ensure delivery targets are met
• Promote a culture of excellent service delivery and continuous improvement
• Answering customer queries by telephone in a contact centre environment
• Escalating customer queries and requests to other teams where appropriate
• Inputting and updating data on our IT systems
• Making and answering telephone calls with internal and external customers
• Responding to written correspondence received via post or email
• Attending and contributing to team meetings
• Collating, analysing and formatting data and information
• To act as a point of contact for the customer, dealing with telephone enquiries and correspondence in a professional and courteous manner

• Excellent communication skills both written and verbal
• Experience dealing with customers
• Experience of working in a compliance environment
• Attention to detail and good data entry skills
• Ability to remain calm and professional at all times
• Subject to passing a clear standard DBS and a full 3 years referencing

Experience of working in a contact centre role

• Paid holidays
• Pension scheme