Customer Service Adviser - Home Claims Job at Direct Line Group (Glasgow)

Personal Lines / Customer Service Advisor

A new position is being created for a Personal Lines to focus on acting as a Cus...

Location

United Kingdom , Cornwall

Salary:

25000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Organised
Self-motivated
Ability to multitask
Excellent interpersonal and communication skills
Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Job Responsibility

Act as a Customer Adviser on specific nominated accounts
Manage a range of customer enquiries via telephone, email and post
Develop the account through existing client contacts
Contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Shared responsibility for achievement of the business plan and budget of the Division
Operate within the Company’s systems and procedures
Check policy documents for accuracy and breadth of cover
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers
Transfer of copy and documents into the client electronic file

Fulltime

Personal Lines / Customer Service Advisor

A new position is being created for a Personal Lines to focus on acting as a Cus...

Location

United Kingdom , Ipswich

Salary:

25000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Organised
Self-motivated
Ability to multitask
Excellent interpersonal and communication skills
Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Job Responsibility

Act as a Customer Adviser on specific nominated accounts
Manage a range of customer enquiries via telephone, email and post
Develop the account through existing client contacts
Shared responsibility for achievement of the business plan and budget of the Division
Ensure operation within the Company’s systems and procedures
Check policy documents for accuracy and breadth of cover
Provide assistance to the Claims department with any relevant claims
Updating client records with accurate information received from insurers
Transfer of copy and documents into the client electronic file
Promote and support the Division both internally and externally

Fulltime

Personal Lines Advisor

We are working with a leading insurance broker who has an opportunity for a Pers...

Location

United Kingdom , Buckinghamshire

Salary:

25000.00 - 30000.00 GBP / Month

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience with home and motor insurance policies
Highly motivated and efficient
Excellent customer service
Ability to handle a variety of communication channels (telephone, email, post)
Strong organisational skills for managing and updating client records
Sales-oriented mindset for upselling and cross-selling products
Willingness to pursue professional qualifications (Cert CII)

Job Responsibility

Act as a Customer Adviser on specific nominated accounts and support other members of the division
Manage a range of customer enquiries via telephone, email and post always providing excellent customer service
Develop the account through existing client contacts and contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers including new business, adjustments and renewals
Transfer copy and documents into the client electronic file
Maintain good credit control within client portfolio
Ensure advice meets clients’ requirements and recommendations are documented

Fulltime

Field Loss Adjuster

Field Loss Adjuster - London or Croydon Area. Full Time, Permanent Position. A h...

Location

United Kingdom , London or Croydon

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
Strong understanding of insurance principles, policy interpretation, and coverage assessment
Excellent knowledge of buildings and contents quantum and current construction methods
Confident in creating repair propositions and negotiating settlements
Located in and/or around the London area
Full UK driving licence and flexibility to travel as required

Job Responsibility

Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
Review digital evidence submitted via our online claims portal
Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
Recommend optimal settlement routes, using supply chain options where appropriate
Support complaint resolution by facilitating field visits and handling informal complaints directly
Determine and advise on rectification works, acting as a technical point of contact for scope variations
Carry out investigations to assist with potential subrogated recoveries

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
Company car
50% off home, motor and pet insurance, plus Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days

Fulltime

Housing Manager

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winni...

Location

United Kingdom , Reigate

Salary:

50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience
Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims
Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession
Experience leading and supporting initiatives that help tenants access benefits and financial help
Have a passion for involving people we support in every aspect of their service
Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
Own a Full Driving Licence and be able to use own vehicle for business use

Job Responsibility

Lead and support the delivery of high-quality, customer-focused housing management services
Manage complex tenancy and estate issues and support continuous service improvements across the organisation
Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
Liaise with external agencies, legal representatives, and local authorities
Develop and implement strategies, policies, procedures and service improvements within tenancy support
Advance knowledge of housing legalisations/regulations and conflict resolution
Ensure compliance with Regulator of Social Housing standards
Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA
Support the people we support to set up and maintain a home and tenancy
Undertake housing assessments, record meetings and take detailed support notes during support visits

Fulltime

Housing Manager

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winni...

Location

United Kingdom , Reigate

Salary:

45000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience
Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims
Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession
Experience leading and supporting initiatives that help tenants access benefits and financial help
Have a passion for involving people we support in every aspect of their service
Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
Own a Full Driving Licence and be able to use own vehicle for business use

Job Responsibility

Lead and support the delivery of high-quality, customer-focused housing management services
Manage complex tenancy and estate issues and support continuous service improvements across the organisation
Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
Liaise with external agencies, legal representatives, and local authorities
Develop and implement strategies, policies, procedures and service improvements within tenancy support
Advance knowledge of housing legalisations/regulations and conflict resolution
Ensure compliance with Regulator of Social Housing standards
Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA
Support the people we support to set up and maintain a home and tenancy
Undertake housing assessments, record meetings and take detailed support notes during support visits

Fulltime

New

Real Estate Finance Associate

Our market-leading Real Estate Finance practice combines key sector knowledge, u...

Location

United Kingdom , London; Manchester; Southampton

Salary:

Not provided

Bryan Cave Leighton Paisner LLP

Expiration Date

Until further notice

Requirements

A good understanding of key Real Estate Finance concepts and an appreciation and awareness of the Real Estate Finance market
Flexibility and adaptability to allow you to manage your work proactively in a high paced environment
Commercial focus with a knowledge of key areas of the law and ability to provide high quality, clear, concise and practical advice
Strong team and collaboration skills to work with colleagues across the firm on client and transaction teams
An enthusiasm to work with more junior colleagues to manage transactions effectively and develop their skills
A willingness to continue to learn to grow your own legal skills and knowledge (within a supportive team environment)

Job Responsibility

Assist on Real Estate Finance deals and CRE Structured Debt deals for a broad range of assets for a wide range of both lender and sponsor clients
Draft finance documents including complex facility agreements, fee letters, syndication letters, mezzanine documentation, priority arrangements and intercreditor agreements
Understand how to finance the full range of real estate assets ranging from offices, residential and retail to hotels and logistics and the full range of financing tools from vanilla investment work to structured debt and large scale developments
Assist in the project management of deals working with other team members including partners, associates and paralegals
Depending on your interests and experience, get involved in our sector and specialist experience teams to continue to develop your own expertise and share knowledge with colleagues

New

Kitchen Hand

Casual opportunities. Immediate start available. High volume venue. Provide supp...

Location

Australia , Sydney

Salary:

Not provided

Batard

Expiration Date

Until further notice

Requirements

Previous experience as a Kitchen Hand
Experience in a fast-paced restaurant environment advantageous
Demonstrated organisational, time management & problem-solving skills
Must be willing and able to work a variety of shifts including days, nights, weekends and public holidays
Understanding of food hygiene and safety
Ability to work autonomously as well as within a team
Reliable and hard working
Must have valid work rights in Australia

Job Responsibility

Provide support to all chefs whilst maintaining a clean and hygienic workplace

What we offer

Competitive salaries
Generous discounts in our venues
Development opportunities to support and grow your career

Customer Service Adviser - Home Claims

Direct Line Group

Location:
United Kingdom , Glasgow

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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