Customer Service Adviser - Home Claims Job at Direct Line Group (Glasgow)

Personal Lines / Customer Service Advisor

A new position is being created for a Personal Lines to focus on acting as a Cus...

Location

United Kingdom , Cornwall

Salary:

25000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Organised
Self-motivated
Ability to multitask
Excellent interpersonal and communication skills
Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Job Responsibility

Act as a Customer Adviser on specific nominated accounts
Manage a range of customer enquiries via telephone, email and post
Develop the account through existing client contacts
Contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Shared responsibility for achievement of the business plan and budget of the Division
Operate within the Company’s systems and procedures
Check policy documents for accuracy and breadth of cover
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers
Transfer of copy and documents into the client electronic file

Fulltime

Personal Lines / Customer Service Advisor

A new position is being created for a Personal Lines to focus on acting as a Cus...

Location

United Kingdom , Ipswich

Salary:

25000.00 GBP / Year

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Organised
Self-motivated
Ability to multitask
Excellent interpersonal and communication skills
Good technical knowledge – in specific areas needed e.g. Motor, home, travel

Job Responsibility

Act as a Customer Adviser on specific nominated accounts
Manage a range of customer enquiries via telephone, email and post
Develop the account through existing client contacts
Shared responsibility for achievement of the business plan and budget of the Division
Ensure operation within the Company’s systems and procedures
Check policy documents for accuracy and breadth of cover
Provide assistance to the Claims department with any relevant claims
Updating client records with accurate information received from insurers
Transfer of copy and documents into the client electronic file
Promote and support the Division both internally and externally

Fulltime

Personal Lines Advisor

We are working with a leading insurance broker who has an opportunity for a Pers...

Location

United Kingdom , Buckinghamshire

Salary:

25000.00 - 30000.00 GBP / Month

Lawes Consulting Group

Expiration Date

Until further notice

Requirements

Experience with home and motor insurance policies
Highly motivated and efficient
Excellent customer service
Ability to handle a variety of communication channels (telephone, email, post)
Strong organisational skills for managing and updating client records
Sales-oriented mindset for upselling and cross-selling products
Willingness to pursue professional qualifications (Cert CII)

Job Responsibility

Act as a Customer Adviser on specific nominated accounts and support other members of the division
Manage a range of customer enquiries via telephone, email and post always providing excellent customer service
Develop the account through existing client contacts and contribute to maximising growth through converting new business enquiries, cross sale and up sale of relevant ancillary products
Provide assistance to the Claims department with any relevant claims
Update client records with accurate information received from insurers including new business, adjustments and renewals
Transfer copy and documents into the client electronic file
Maintain good credit control within client portfolio
Ensure advice meets clients’ requirements and recommendations are documented

Fulltime

Field Loss Adjuster

Field Loss Adjuster - London or Croydon Area. Full Time, Permanent Position. A h...

Location

United Kingdom , London or Croydon

Salary:

Not provided

Direct Line Group

Expiration Date

Until further notice

Requirements

Proven experience in field-based loss adjusting across Home, SME, and Commercial property claims
Strong understanding of insurance principles, policy interpretation, and coverage assessment
Excellent knowledge of buildings and contents quantum and current construction methods
Confident in creating repair propositions and negotiating settlements
Located in and/or around the London area
Full UK driving licence and flexibility to travel as required

Job Responsibility

Conduct field visits to support customers, including those in vulnerable situations and ad-hoc cases
Review digital evidence submitted via our online claims portal
Represent DLG during surge events using our Surge Support Vehicle, supporting PR opportunities identified by the Press Office
Take ownership of Home, SME & Commercial claims, including complex or high-value cases under supervision when above authority
Deliver outstanding customer service, helping to achieve market-leading Net Promoter Scores
Support Disaster Restoration and Recovery teams by validating field claims and ensuring cost-effective indemnity solutions
Recommend optimal settlement routes, using supply chain options where appropriate
Support complaint resolution by facilitating field visits and handling informal complaints directly
Determine and advise on rectification works, acting as a technical point of contact for scope variations
Carry out investigations to assist with potential subrogated recoveries

What we offer

9% employer contributed pension
Annual company bonus of up to 10%
Company car
50% off home, motor and pet insurance, plus Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
22 days holiday rising to 30 days depending on your role. Plus the chance to buy and sell up to 5 days

Fulltime

Housing Manager

Join Our Team as a Housing Manager! About Us: Active Prospects is an award-winni...

Location

United Kingdom , Reigate

Salary:

50000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience of working as a Housing Manager within registered social housing, charities and local authorities with minimum of 5 Years experience
Excellent knowledge of housing legislations and regulation within Housing Support, evictions, housing benefits and other welfare benefit claims
Qualified with professional housing qualification with Chartered Institute of Housing (CIH) Level 4 Certificate for the Housing Profession
Experience leading and supporting initiatives that help tenants access benefits and financial help
Have a passion for involving people we support in every aspect of their service
Have the ability to work flexible hours including some weekends, evenings and conduct night audits if required
Own a Full Driving Licence and be able to use own vehicle for business use

Job Responsibility

Lead and support the delivery of high-quality, customer-focused housing management services
Manage complex tenancy and estate issues and support continuous service improvements across the organisation
Provide an effective, efficient, responsive service to the people we support, who require housing-related support to remain in their home and/or continue with their tenancy
Liaise with external agencies, legal representatives, and local authorities
Develop and implement strategies, policies, procedures and service improvements within tenancy support
Advance knowledge of housing legalisations/regulations and conflict resolution
Ensure compliance with Regulator of Social Housing standards
Line manages maintenance/compliance team to ensure responsive repairs are dealt in accordance to the SLA
Support the people we support to set up and maintain a home and tenancy
Undertake housing assessments, record meetings and take detailed support notes during support visits

New

Assistant General Counsel

Location

United States , Columbia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Juris Doctor from an accredited law school with strong academic performance
Active membership in good standing with the Maryland bar, or active good standing in another state with eligibility to sit for the next Maryland bar examination
At least one year of experience delivering timely legal advice to a business with multiple locations, including direct involvement in workplace or customer-related investigations
Working knowledge of litigation, complaint review, conduct investigations, and healthcare law principles
Strong written and verbal communication skills with the ability to explain legal issues clearly to varied audiences
Proficiency with Microsoft Office applications, including Word, Excel, and Teams
Fluency in English
Ability to apply sound judgment in fast-moving situations involving legal risk, compliance concerns, and operational priorities

Job Responsibility

Lead sensitive investigations tied to home healthcare services, including concerns related to patient treatment, clinical standards, employee behavior, safety events, and regulatory issues across field and branch locations
Manage each stage of investigative work by evaluating incoming matters, defining scope, preserving records, interviewing relevant parties, preparing thorough documentation, and delivering clear findings
Analyze investigation outcomes to identify recurring risks and partner with operational and clinical leaders to strengthen policies, training, and corrective actions
Provide practical legal counsel to branch and corporate teams on matters that affect business operations, liability, and compliance within a multi-site healthcare environment
Develop and deliver guidance sessions for leaders on investigation methodology, documentation practices, and strategies that reduce legal and operational risk
Oversee claims and litigation involving the organization, including coordination of defense strategy and initiation of legal action when warranted
Advise senior regional and area leadership on high-impact issues involving patient welfare, workforce accountability, and organizational ethics
Work closely with Legal, Compliance, Risk, Human Resources, Clinical, Quality, and Operations teams to ensure investigations are handled consistently and in alignment with applicable laws and standards
Present well-supported risk assessments and investigation conclusions to senior leadership and contribute to ongoing improvements in legal department processes and reporting

Fulltime

New

Certified Occupational Therapist Assistant

Peoples Injury Network Northwest, a brand partner of Upstream Rehabilitation, is...

Location

United States , Vancouver

Salary:

25.00 - 35.00 USD / Hour

Drayer Physical Therapy

Expiration Date

Until further notice

Requirements

Current or pending state licensure in Washington State
Graduate from an accredited Occupational Therapy Program
Drive to pursue personal and professional goals

Job Responsibility

Specialized evaluations and evidence-based treatment based on each patients’ specific needs
Engagement with patients, with clinical teammates and within your organization
Setting and achieving personal and professional goals
Understand and live the company’s mission, vision, values and operational standards

What we offer

Excellent benefits package, including 401k matching, health, dental, PTO & more
New Grad mentoring & onboarding
Professional Development courses
Partnership
Continuing Education (URI) + dollars allowance + unlimited use of Med Bridge
Investment from a company that wants you to succeed and thrive

Fulltime

New

Shift Engineer

This position will be responsible primarily for general maintenance and repairs ...

Location

United States , Cambridge

Salary:

19.00 USD / Hour

Hyatt

Expiration Date

Until further notice

Requirements

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance
Move up and down stairs, service ramps, and/or ladders
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Enter and locate work-related information using computers
Must be able to work flexible shifts including weekends and holidays
A true desire to satisfy needs of others
Must be able to work in a fast-paced environment
Must have a valid driver's license

Job Responsibility

Respond and attend to guest repair requests
Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication
Visually inspect tools, equipment, or machines
Carry equipment (e.g., tools, radio)
Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings
Maintain maintenance inventory and requisition parts and supplies as needed
Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards
Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, energy conservation, and/or general building
Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area
Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items

What we offer

Medical, dental, and vision insurance starting after just 30 days
Free and discounted room nights
Friends & family rates at Hyatt properties
Discounts on food and beverage
Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
Paid time off, including new child leave
401(k) matching (up to 4%) and employee stock purchase plan
Tuition reimbursement and robust training programs
Meal credit for employees

Fulltime

Select Country

Customer Service Adviser - Home Claims

Direct Line Group

Location:
United Kingdom , Glasgow

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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