Customer Service Administrator Job at Office Angels (Folkestone)

Customer Service Administrator

A fantastic opportunity has arisen for a Customer Service Administrator to becom...

Location

United Kingdom , Tonbridge

Salary:

34000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Strong problem-solving and decision-making abilities
The ability to handle complaints calmly and professionally
Excellent organisational and planning skills
Flexibility and initiative to work independently
Skills to coordinate multiple activities and prioritise workloads
Adaptability in communication styles for varied audiences
Excellent verbal, written, and IT skills (proficient Excel user)
Experience in new build developments is desirable
A full UK driving licence is preferred

Job Responsibility

Manage incoming emails in the customer service inbox
Handle all customer calls related to defects
Ensure prompt responses to all customers within agreed Service Level Agreements
Enter and maintain accurate records of customer defects in the House Builder Pro database
Issue defect notices to contractors for new sites
Coordinate access arrangements between customers and contractors
Run weekly reports of outstanding defects for review
Schedule follow-up calls with customers and management
Submit details to out-of-hours service upon completion
Escalate major issues to the Customer Service Manager

What we offer

Weekly Pay
Up to 28 days annual leave
Monthly raffle to win a £20 voucher
Dedicated consultant to support your job search
First access to permanent positions
Free eyecare vouchers
Temp of the Month awards
Mobile-friendly timesheets
Perks at work
Access to well-being platforms

Fulltime

Temporary Customer Service Administrator

We are proud to be supporting this fantastic Luxury Retailer to find them a Cust...

Location

United Kingdom , Leeds

Salary:

12.21 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Have great computer and service skills
Strong Administration - Emails, templates, database management, spreadsheets etc
Excellent communication skills
Candidates with customer service skills from various backgrounds such as hospitality and retail etc. will be considered

Job Responsibility

Supporting with the response of a high volume of email enquiries
Providing exceptional customer service

What we offer

Weekly Pay - Pay day is a Friday
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work and discount schemes
Access to Well-being platforms
FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to learning a new language!

Fulltime

Customer Service Administrator

Are you passionate about delivering exceptional customer service? If so, we are ...

Location

United Kingdom , Tonbridge

Salary:

26000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in a customer service and administration
Excellent communication and interpersonal skills
A positive attitude and problem-solving approach
Strong organisational skills and attention to detail
Comfortable working with CRM systems and Microsoft Office

Job Responsibility

Handling customer enquiries via phone, email, and website
Providing accurate information about products and inputting orders
Resolving customer issues efficiently and professionally
Maintaining customer records with meticulous attention to detail
Working closely with internal teams to ensure excellent service delivery regarding orders, freight and delivery

What we offer

Excellent company benefits including free parking!

Fulltime

Customer Service Administrator

Are you a people focused Administrator who thrives on delivering exceptional cus...

Location

United Kingdom , Poole

Salary:

26000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and interpersonal skills
A passion for delivering outstanding customer service
Confidence in building and maintaining strong client relationships
Great organisational and time management abilities
Proficiency in Microsoft Office tools

Job Responsibility

Proactively following up on sales leads with a customer-first approach
Understanding customer needs and offering tailored product advice
Accurately processing and managing customer orders
Coordinating with logistics to ensure smooth and timely deliveries
Keeping customers informed of any updates or changes to their orders
Handling order modifications or cancellations with care and efficiency
Going the extra mile to ensure every customer has a positive experience

What we offer

Quarterly bonus
Free onsite parking
25 days annual leave + bank holidays
Excellent progression and development opportunities

Fulltime

Temporary Customer Service Administrator

Are you a passionate Customer Service Advisor looking to join a dynamic and inno...

Location

United Kingdom , Bridgwater, Somerset

Salary:

12.68 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Confident and polite telephone manner
Upbeat and positive attitude
Strong IT skills
High work ethic, excelling in a fast-paced environment
Exceptional customer care skills and willingness to go the extra mile

Job Responsibility

Answering calls and assisting customers with their queries
Processing orders through the system and sending order confirmations
Updating customer account details accurately
Stock management
Dispatch orders to customers expected timescales
Responding promptly to emails
Completing filing and scanning tasks
Undertaking additional administrative duties to ensure smooth operation within the department

What we offer

Weekly pay
Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
Temporary candidate of the month award
Temporary candidate lunches/treats
Regular pay review
Online timesheets
A dedicated consultant as an additional layer of support

Fulltime

Temporary Customer Service Administrator

We are seeking a proactive and organised Temporary Customer Service Administrato...

Location

United Kingdom , Bridgwater

Salary:

13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in an administrative or customer service role
Excellent communication skills, both written and verbal
Strong organisational skills and attention to detail
Ability to multitask and work efficiently under pressure
Confident using Microsoft Office and other standard office software

Job Responsibility

Responding to customer emails and phone calls
Handling customer queries and providing timely resolutions
Escalating issues to relevant internal teams
Supporting the scheduling team with administrative tasks
Assisting with raising and processing invoices

What we offer

Weekly pay
Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
Temporary candidate of the month award
Temporary candidate lunches/treats
Online timesheets
A dedicated consultant as an additional layer of support

Fulltime

Customer Service Administrator

Do you have experience of working within a fast paced customer service role? If ...

Location

United Kingdom , Bournemouth

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Great communication and people skills
Good at solving problems and paying attention to detail
Able to juggle different tasks and stay organised
Experience in customer service is a plus
A team player who works well with others

Job Responsibility

Welcome new customers and help them get started
Guide customers through the installation process
Solve any issues that come up during onboarding
Work with other suppliers to transfer contracts
Pass calls to the right team members when needed
Manage orders with our suppliers
Coordinate with engineers to schedule installations

What we offer

Early finish Fridays
Social outings
Summer parties
Your birthday off
Monthly team awards

Fulltime

Customer Service Administrator

We are seeking a polite and friendly Customer Service Administrator to join our ...

Location

United Kingdom , Sittingbourne

Salary:

13.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong attention to detail and organisational skills
Proficiency in Microsoft Office, especially Excel
A positive attitude and a team-oriented mindset
Ability to work independently and efficiently under pressure
The ability to drive due to the rural location

Job Responsibility

Answering inbound calls from existing and new clients, answering queries and passing to relevant team
Accurately input and maintain information in the systems, entering contracts into system
Keep spreadsheets organised and up-to-date, ensuring all data is easily accessible
Support the team with various administrative tasks that ensure our operations run like clockwork

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

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