Customer Service Administrator

• Serve as the main contact for student enquiries, maintaining accurate records and offering guidance on course administration
• Taking payments and answering queries related to these
• Ensuring databases are kept up to date
• Co-ordinate with other offices across the UK to deliver great service
• Support course setup and help with enrolment, queries, and logistics
• Assist with exams and assessments
• Manage emails, calls, appointments, and order course materials efficiently
• Ensure brochures and the website are kept up to date
• Produce reports and assist with any ad-hoc tasks as required

• Previous experience in an administrative or customer service role within an office environment
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities

Experience within the education sector

• Convenient Location: Just a 10-minute walk from Manchester Piccadilly train station and 6 minutes from Piccadilly Gardens tram station, your daily commute is a breeze!
• Generous Leave: Enjoy 25 days of annual leave, rising to 30 days after 5 years of service, plus bank holidays!
• Employee Perks: Access discounts that fit your lifestyle
• Supportive Environment: Benefit from an Employee Assistance Programme, offering 24-hour confidential counselling and support services
• Career Growth: Take advantage of training and development opportunities with long-term career prospects in a growing organization