Customer Service Administrator

• To provide day-to-day general customer services and administrative support for the business
• Answering the telephone and actioning emails promptly and in a friendly and efficient manner to take orders from our sales team and customers
• Help set up new customer accounts and keep records updated
• Manage customer orders on relevant systems, liaising with third party supplier as necessary and ensuring that order details are sent promptly and accurately to the relevant supplier/manufacturing facility
• Set up and maintain products on relevant systems and work with the sales reps to set up new product formulations
• Assisting the Transport Manager in the absence of the Transport Co-Ordinator to ensure all deliveries are suitably typed on the transport planner and relevant paperwork provided to drivers in a timely manner and liaising with the drivers
• Flexibility to provide job cover for colleagues as required

• To provide first class customer service
• good telephone manner
• ability to listen carefully and communicate clearly and concisely
• accuracy
• keen eye for attention to detail
• good organisational skills
• solid IT skills
• good working knowledge of standard Microsoft Office software
• ability to work within a team and individually

Excellent benefit package including generous holiday allowance