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Office Angels Logo Office Angels · Customer Service

Customer Service Administrator

United Kingdom, Folkestone Employment contract 15.00 - 16.00 GBP / Hour · Job Posted May 26, 2026
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Job Description

Office Angels are proud to be supporting this global business in their search for a Customer Service Administrator. This is a temporary contract for 12 months, however their could be career opportunities for the right candidate. You will be based in modern offices in Folkestone with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

Job Responsibility

  • Building strong relationships with business customers, providing a unparalleled level of service
  • Handling enquiries from internal and external customers
  • Providing a quick and efficient response to change requests
  • Creating debit and credit notes for customers
  • Handling customer complaints, ensuring customers are satisfied with the resolution
  • Processing returns and refunds
  • Updating and maintaining accurate customer records
  • Identifying opportunities for improvement within the customer service team
  • Working closely with shipping and the warehouse, updating stock reports and demand planning
  • Proactively asking for and acting on customer feedback

Requirements

  • Have business to business Customer Service or Account Management experience
  • Are proficient in using SAP
  • Experience in shipping or logistics (but not essential)
  • Possess excellent IT skills with a meticulous eye for detail

Nice to have

Experience in shipping or logistics (but not essential)

What we offer

  • Weekly Pay
  • Up to 28 days annual leave
  • Dedicated consultant to support your job search
  • First opportunity to see permanent positions
  • Access to free eyecare vouchers
  • Temp of the Month awards
  • Timesheets can be completed on mobile devices
  • Perks at work
  • Discount schemes
  • Access to Well-being platforms
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