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Customer Service Administrator

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Smethwick

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

12.50 GBP / Hour
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Job Description:

We are seeking an experienced Customer Service Administrator to play a key role in ensuring customers needs are met while delivering an outstanding customer experience

Job Responsibility:

  • Handle customer inquiries and process orders in a local site or branch environment
  • Manage account setup, pricing, order entry, and resolve queries
  • Raise credit notes and manual invoices, adhering to procedures
  • Handling phone and email orders from business clients
  • Accurate order entry and processing
  • Responding to invoicing queries and managing complaints professionally
  • Carrying out basic banking tasks and credit control
  • Completing spreadsheets using Google Sheets
  • Filing delivery notes and compliance documentation
  • Working out VAT and discounts at various rates
  • Process payments, reconcile banking, and calculate commission payments
  • Provide rapid resolution to issues and escalate when needed
  • Develop strong, long-term relationships with customers and agents to understand their needs

Requirements:

  • Previous experience in a similar office-based admin or sales support role
  • Strong English comprehension and communication skills (written and verbal)
  • Good numeracy and attention to detail - especially when working with VAT, discounts, and banking
  • Comfortable using Google Sheets or similar spreadsheet tools
  • Professional and polite manner when dealing with the occasional in-person customer

Additional Information:

Job Posted:
February 14, 2026

Expiration:
March 07, 2026

Work Type:
On-site work
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