Customer Service Administrator

• Responding to customer queries related to orders, deliveries, returns, and refunds via email and phone
• Processing blocked internet orders and refunds using SAP
• Managing returns, exchanges, and refund requests
• Handling purchase orders
• Liaising with the head office to resolve consumer issues
• Organising customer samples for sales and marketing teams
• Arranging DPD collections and deliveries, tracking parcels, and processing claims
• Receiving deliveries and booking in orders, spare parts, and discontinued stock
• Supporting stock take activities

• Strong communication skills and a customer-first mindset
• Proactive and detail-oriented approach
• Previous experience in customer service or order processing
• SAP knowledge is a plus
• Ability to work independently and manage multiple tasks efficiently

SAP knowledge