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Randstad Logo Randstad · Customer Service

Customer Service Administrator

Australia, Brisbane 37.13 - 38.99 AUD / Hour · Job Posted June 02, 2026
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Job Description

As a Customer Service Officer, you will be the welcoming and professional face of the company for commercial retail partners. This is a dynamic, high-volume environment where you will manage regular inbound and outbound phone and email communication. If you love a busy desk, thrive on human interaction, and enjoy a collaborative team where no two days are the same, this role offers incredible satisfaction and variety.

Job Responsibility

  • Commercial Client Support: Serve as a dedicated point of contact for retail partners, providing helpful, solution-focused assistance over the phone and via email
  • Order Management: Accurately enter and process commercial customer orders into internal systems, ensuring precision and efficiency during peak distribution times
  • Proactive Problem Solving: Investigate queries regarding stock and logistics, partnering closely with warehouse and transport teams to deliver rapid solutions
  • Claims Resolution: Efficiently manage transit discrepancies and delivery claims, tracking issues through to a positive customer outcome
  • System Optimisation: Utilise advanced CRM software (such as Salesforce) and Excel to manage client data and maintain highly accurate account logs

Requirements

  • 2 years experience
  • customer service, strong communication skills, time management, attention to detail, handle pressure, multi task, customer relationship building experience
  • Secondary School/High School

What we offer

  • Excellent Pay Rate: $38.00 per hour + Super
  • Work-Life Balance: Consistent, predictable Monday-to-Friday shifts
  • Immediate Start: Secure stable weekly hours with an industry-leading business
  • Convenience: Free, secure on-site parking at the Crestmead facility
  • Award-Winning Workspace: Join a supportive employer offering certified mental health first-aiders, an inclusive environment, regular social celebrations, and fantastic internal career development
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