Customer Service Administrator Job at Randstad (Brisbane)

Job Description

As a Customer Service Officer, you will be the welcoming and professional face of the company for commercial retail partners. This is a dynamic, high-volume environment where you will manage regular inbound and outbound phone and email communication. If you love a busy desk, thrive on human interaction, and enjoy a collaborative team where no two days are the same, this role offers incredible satisfaction and variety.

Job Responsibility

Commercial Client Support: Serve as a dedicated point of contact for retail partners, providing helpful, solution-focused assistance over the phone and via email
Order Management: Accurately enter and process commercial customer orders into internal systems, ensuring precision and efficiency during peak distribution times
Proactive Problem Solving: Investigate queries regarding stock and logistics, partnering closely with warehouse and transport teams to deliver rapid solutions
Claims Resolution: Efficiently manage transit discrepancies and delivery claims, tracking issues through to a positive customer outcome
System Optimisation: Utilise advanced CRM software (such as Salesforce) and Excel to manage client data and maintain highly accurate account logs

Requirements

2 years experience
customer service, strong communication skills, time management, attention to detail, handle pressure, multi task, customer relationship building experience
Secondary School/High School

What we offer

Excellent Pay Rate: $38.00 per hour + Super
Work-Life Balance: Consistent, predictable Monday-to-Friday shifts
Immediate Start: Secure stable weekly hours with an industry-leading business
Convenience: Free, secure on-site parking at the Crestmead facility
Award-Winning Workspace: Join a supportive employer offering certified mental health first-aiders, an inclusive environment, regular social celebrations, and fantastic internal career development

Randstad - All Job Offers