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Customer Service Administrator

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Dania Beach

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Administrator to join our team in Dania Beach, Florida. In this role, you will act as a vital link between our company and customers, ensuring exceptional service and smooth communication. The ideal candidate is someone with a strong focus on detail, excellent organizational skills, and a passion for delivering outstanding customer experiences.

Job Responsibility:

  • Coordinate with various teams to ensure services are delivered on time and meet customer expectations
  • Act as a primary point of contact for customers, providing timely updates and addressing inquiries
  • Review completed service requests to confirm accuracy and compliance with customer contracts
  • Verify billing details and ensure records are maintained consistently and accurately
  • Collaborate across departments to resolve service-related issues and improve overall processes
  • Maintain organized documentation and provide administrative support to enhance operational efficiency
  • Identify opportunities for process improvements and implement solutions to enhance customer satisfaction
  • Communicate effectively with both internal and external stakeholders to foster strong relationships
  • Assist with handling inbound and outbound calls, ensuring prompt and thorough responses
  • Address conflicts or concerns with a focus on resolution and maintaining customer trust

Requirements:

  • At least 3 years of experience in customer service, administrative, or customer support roles
  • Proficiency using CRM systems and managing client communications
  • Strong critical thinking and problem-solving abilities to handle complex situations
  • Excellent communication skills, both verbal and written, with a customer-focused approach
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment
  • Proven skills in conflict resolution and maintaining positive relationships
  • Collaborative mindset with the ability to work well across different teams
  • A proactive attitude and commitment to delivering high-quality service
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 13, 2026

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