Customer Service Administrator

• Answer phone and digital queries quickly and pass them on when needed
• Build trust fast, explain things clearly, and handle tough conversations with care
• Support customers through forms, documents, checks, and accessibility needs
• Send out statements, balance updates, and settlement letters on time
• Handle queries via phone, email, webchat, and post, keeping records accurate
• Keep customer files up to date and maintain the internal system
• Assist with extra tasks and cover for colleagues when needed
• Suggest better ways of working, including using new tech like AI tools

• Strong communication skills, both written and verbal
• Attention to detail and accuracy in data entry
• Excellent customer care skills with a professional telephone manner
• A proactive attitude with the ability to multitask
• Previous experience in an administrative role would be advantageous
• Ability to work independently and as part of a team

Previous experience in an administrative role

• Weekly pay
• Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
• Temporary candidate of the month award
• Temporary candidate lunches/treats
• Online timesheets
• A dedicated consultant as an additional layer of support