Customer Service Administrator, Office Angels

Office Angels

Location:
United Kingdom, Glasgow

Category:
Customer Service

Contract Type:
Not provided

Salary:

25500.00 GBP / Year

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Job Description:

Customer Service Administrator role for a growing UK-wide logistics and supply chain company. Hybrid role offering structured in-office training followed by remote working, with monthly team days to stay connected and collaborative.

Job Responsibility:

Client Support: Build strong relationships with customers, ensuring their needs are met with professionalism and care
Email & Enquiry Management: Respond to queries via a shared inbox, providing timely and accurate information
Order Coordination: Keep customers informed about order status, delivery timelines, and any changes
Quote Preparation: Create and send quotations in line with company procedures
Call Handling: Manage inbound calls related to orders, returns, and general support
Feedback Collection: Capture customer insights to help improve service delivery

Requirements:

Excellent communication skills, both written and verbal
A customer-first mindset with a proactive approach
Strong problem-solving abilities and attention to detail
Confidence using MS Office, especially Excel
A positive attitude and willingness to learn

What we offer:

Hybrid Flexibility: Work from home after training, with regular team meetups to stay engaged
Supportive Culture: Join a team that values your input and encourages continuous improvement
Career Growth: Opportunities to develop your skills and progress within a fast-paced, customer-focused business

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Service Administrator