Customer Service Administrator

The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all Global’s maintained service contracts, including responding to and dispatching emergency callouts our clients may have. Once our Engineers have attended jobs, our case management system and the client’s portals need updating so an invoice can be produced and circulated to the client. The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities. Communicating via customer portals, email and telephone