Customer Service Administrator Job at Office Angels (Livingston)

Job Description

We're looking for a proactive and customer-focused Customer Service Administrator to join our client's first-line Customer Care team. In this role, you will be the primary point of contact for all customer interactions, managing a wide range of enquiries, from general questions and product information to resolving customer concerns and complaints. You'll play a critical role in shaping the customer experience, ensuring every interaction is handled professionally, efficiently, and with a focus on delivering excellent service.

Job Responsibility

Acting as the first point of contact for all incoming customer enquiries via phone, email, and in person
Managing a broad spectrum of queries including general enquiries, product information and guidance, order-related questions, customer feedback and complaints
Taking ownership of queries, ensuring they are resolved promptly or escalated appropriately
Delivering a high standard of customer care at all times
Maintaining up-to-date knowledge of products to provide accurate information
Logging and updating all customer interactions within the CRM system
Supporting internal teams to ensure a seamless customer experience

Requirements

Previous experience in a customer-facing or customer service role
Strong communication skills with the ability to handle a variety of customer interactions confidently
Experience dealing with complaints and challenging situations professionally
Excellent organisational skills and attention to detail
Confidence using Microsoft Office (Word, Excel, Outlook, PowerPoint)
A proactive, positive approach and ability to work independently

What we offer

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
Access to discount vouchers with many high street brands
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)
Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

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Customer Service Administrator

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