Customer Service Administrator Job at Randstad (Oakville)

Customer Service Administrator

Randstad

Location:
Canada , Oakville

Category:
Customer Service

Contract Type:
Not provided

Salary:

23.00 - 26.00 CAD / Hour

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Job Description:

Do you come from retail customer service experience and are looking to learn and grow in an administrative role? Are you a quick learner and enjoy working both independently and as part of a team? Then we might have the perfect opportunity for you! We are currently hiring a Customer Service Administrator for a well established company in Oakville. This role will be assisting with the management of the customer experience by providing administrative support to the Customer Service team.

Job Responsibility:

Delivers exceptional customer service by processing orders and responding to inquiries in a timely, professional, and courteous manner via telephone and email
Assists customers with technical questions, identifying solutions and coordinating support as needed
Collaborates with the Engineering and Technical departments to obtain product information not available in standard documentation, such as data sheets, catalogs, drawings, or part numbers
Provides accurate price quotes, lead times, drawings, and other requested information to customers and sales representatives
Maintains communication with the Credit Department to support timely order processing and keep customers informed of credit hold status
Provides distributors and sales managers with information regarding order status, availability, and pricing
Works closely with the Planning and Shipping departments to help ensure customer delivery timelines are met
Understands customer needs, works with distributors to fulfill requests, and supports the development of ongoing business relationships
Other administrative tasks as requested

Requirements:

Excellent interpersonal, analytical, and problem-solving skills
Proficient in Microsoft Office (especially Excel) and comfortable using OneDrive, Teams, Adobe, and file management tools
Experience in using business systems to process sales orders
Able to work well under pressure and manage multiple tasks efficiently
Maintains organized electronic records by filing, retrieving, and managing documentation daily
Manages email effectively to prioritize responses, follow up on open items, and communicate professionally with both internal and external stakeholders
Demonstrates good judgment in problem-solving and prioritizing tasks in a fast-paced environment
Comfortable reaching out to other departments to gather necessary information
Proactive and resourceful in finding answers and supporting customers and team members

Nice to have:

Familiarity with AS400 and Microsoft Dynamics D365 is an asset
Ability to speak, write, and understand French is a plus but not required

What we offer:

6 month contract, temporary to permanent opportunity
Monday to Friday 8:30am - 5pm
Opportunity to learn and develop new skills
Gain valuable experience with a well-established company
Great location in Oakville

Additional Information:

Job Posted:
March 25, 2026

Expiration:
May 07, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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