Customer Service Administrator, Office Angels

Office Angels

Location:
United Kingdom, Bromley

Category:
Customer Service

Contract Type:
Employment contract

Salary:

25000.00 - 30000.00 GBP / Month

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Job Description:

Join Our Team as a Customer Service Administrator! Do you thrive in a fast-paced environment and enjoy multitasking? If so, we invite you to apply for the Customer Service Administrator position at our client's dynamic organisation! As a key member of the team, you will be responsible for ensuring our customers receive outstanding service and support.

Job Responsibility:

Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders
Order Tracking: Monitor daily orders for customers and obtain Proof of Delivery (POD) efficiently
Order Processing: Promptly process orders received via email, customer portals, and Teams using Sage
Back Order Management: Manage orders that are yet to be fulfilled, keeping customers informed
Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay
Daily Reporting: Send daily shipping reports to corporate customers to keep them updated
Email Management: Oversee two busy email addresses, ensuring prompt responses
Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution
Collaboration with Sales Team: Work closely with a busy Sales Team, accommodating their unique requirements
Account Setup: Set up new customer accounts and perform necessary security checks
Spreadsheet Updates: Update spreadsheets for Accounts regarding cash and factored payments
Liaison with Logistics: Maintain close communication with the Logistics Team to ensure timely despatch of daily orders

Requirements:

Proactive Attitude: You take initiative and are always ready to tackle challenges head-on
Strong Multitasking Abilities: Manage a varied and demanding workload with grace and efficiency
Excellent Time Management: A good timekeeper who prioritises tasks effectively
Creative Problem Solver: A lateral thinker who can find solutions to unexpected issues
Attention to Detail: You have an eagle eye for detail to ensure accuracy in all tasks
Computer Proficiency: Good knowledge of Sage Line 200, Excel, Outlook, and Word
In-Office Collaboration: Must be available to work in the office three days a week for team synergy

Additional Information:

Job Posted:
September 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Administrator