Customer Service Administrator Job at Office Angels (Dartford)

New

Customer Service Administrator

Location

United Kingdom , Bridgwater

Salary:

30170.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong customer service, preferably in manufacturing background
Excellent attention to detail in demanding environment with ability to react to changing demands and priorities
Self-disciplined with excellent time management and organisational skills
Able to coordinate a number of priorities with positive outcomes
Good team player, with flexible approach and ability to work with multiple stakeholders
Excellent communications skills, both written and verbal
Engaging, tactful, professional and able to drive results forward with minimum supervision
Resilient to changing customer demands.

Job Responsibility

Process all customers orders accurately and on time, with full customer requirements and details
Maintain professional and effective communication with all the customer by telephone, email, letter and face-to-face at all stages from order placement, right through to order delivery
Keep accurate records of discussions or correspondence with customers
Accurately maintain customer price list and documentation
Support the Sales team by providing customer requested information including preparation and despatch of samples
Resolve Customer Service issues, resolve, or escalate problems to the correct level or appropriate contact
Answering telephones and barrier access lines
Assist accounts team with invoice queries
Carry out the other appropriate ad hoc duties as and when required

What we offer

22 days annual leave plus Bank Holidays
Free parking
Cycle to Work scheme
Company Pension (4% employer / 5% employee)
Supportive and collaborative team
Forward-thinking and rapidly growing business

Fulltime

New

Customer Service Administrator

We are currently supporting a well-established and growing manufacturer to recru...

Location

United Kingdom , Ilminster

Salary:

26000.00 - 27000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience working in a fast-paced, customer-focused environment
Proven ability to manage a varied workload and prioritise tasks effectively
Strong administrative and organisational skills
Good IT skills, including Microsoft Office
Solid communication skills, both written and verbal

Job Responsibility

Respond to warranty claims via phone and email in a timely and professional manner
Log all communications and maintain accurate records using the CRM system
Coordinate the dispatch of replacement parts and raise associated orders
Arrange collections of faulty components in line with company procedures
Authorise and organise service callouts in accordance with warranty terms
Process invoices and manage documentation related to service visits
Analyse service reports to identify recurring issues and opportunities for improvement
Build and maintain effective relationships with external service partners

What we offer

Opportunity to join a stable and growing business
Supportive team environment with a strong focus on collaboration
Varied role with scope to develop your skills
Competitive salary and benefits package including 25 days plus Bank Holidays and free parking

Fulltime

New

Customer Service Administrator

We are currently recruiting on behalf of our client, a well-established organisa...

Location

United Kingdom , Poole

Salary:

14.00 - 15.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Strong customer service experience
Excellent communication and interpersonal skills
Ability to remain professional when handling demanding customers
High level of empathy and problem-solving ability
Strong organisational and multitasking skills
Comfortable working in a fast-paced, sometimes pressurised environment

Job Responsibility

Handling incoming calls and responding to customer queries
Logging and tracking issues using internal systems
Coordinating with trades and contractors to arrange works
Liaising between customers and service providers to ensure clear communication
Monitoring job progress and updating systems accordingly
Maintaining accurate records of all interactions and actions
Managing queries with empathy, professionalism, and efficiency

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Access to Boost, for online discounts
Timesheets can be completed on mobile devices
Discount schemes
Access to Well-being platforms

Fulltime

New

Customer Service Administrator

Office Angels are proud to be supporting this global business in their search fo...

Location

United Kingdom , Folkestone

Salary:

15.00 - 16.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Have business to business Customer Service or Account Management experience
Are proficient in using SAP
Experience in shipping or logistics (but not essential)
Possess excellent IT skills with a meticulous eye for detail

Job Responsibility

Building strong relationships with business customers, providing a unparalleled level of service
Handling enquiries from internal and external customers
Providing a quick and efficient response to change requests
Creating debit and credit notes for customers
Handling customer complaints, ensuring customers are satisfied with the resolution
Processing returns and refunds
Updating and maintaining accurate customer records
Identifying opportunities for improvement within the customer service team
Working closely with shipping and the warehouse, updating stock reports and demand planning
Proactively asking for and acting on customer feedback

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

New

Customer Service Administrator

As a Customer Support Adviser, you'll be at the heart of a dedicated team provid...

Location

United Kingdom , London

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

July 03, 2026

Requirements

Excellent written and verbal communication skills with a high standard of literacy
Strong customer service background, ideally within disputes or complaints handling
Experience in travel, legal, or consumer-facing environments is beneficial but not essential
Calm and professional approach under pressure
Strong interpersonal skills and confident telephone manner
Ability to manage challenging conversations with empathy and clarity
Flexible, proactive, and eager to learn

Job Responsibility

Manage incoming customer correspondence (email, letters, calls) efficiently and professionally
Log and maintain accurate records within the CRM system within agreed timeframes
Respond to enquiries in line with service standards and deadlines
Identify complex or high-risk cases, including potential legal claims or arbitration matters
Liaise with members and internal departments where escalation is required
Highlight any potential breaches of industry codes of conduct
Provide clear advice to customers on their options and next steps
Maintain accurate documentation and case records
Support wider organisational initiatives, including member engagement activities such as presentations or events

What we offer

25 days holiday
Pension scheme
Private Medical
Employee Assistance
Travel benefits
Volunteer scheme
Learning and development opportunities

Fulltime

!

Customer Service Administrator

Customer Service Administrator - Government Department Location: Northampton (Ci...

Location

United Kingdom , Northampton

Salary:

13.25 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Positive attitude and a can-do approach, open to change and new challenges
Flexibility to adapt across teams and processes, with a proactive mindset
Strong communication skills and ability to work effectively in a customer-focused environment
Computer literacy, including proficiency with Microsoft Office tools
Ability to work in a fast-paced environment, maintaining accuracy and efficiency

Job Responsibility

Handling calls from the public, assisting with claims, and providing clear guidance
Maintaining regular contact with court staff across processing sites nationwide
Resolving customer queries via multiple contact channels, ensuring accuracy and timeliness
Arranging appointments with customers and managing follow-up communications
Performing administrative tasks such as preparing correspondence, updating systems, and sending out letters and applications
Acting as an administrative liaison with internal and external stakeholders
Following set procedures while exercising independent judgement under supervision
Using standard Microsoft applications to update in-house systems and manage documentation

Fulltime

Customer Service Administrator

Are you available immediately and looking for temporary work? Office Angels are ...

Location

United Kingdom , Canterbury

Salary:

13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Have experience in a customer focused administration role
Can work in a busy KPI driven environment
Have exceptional IT skills
Are quick to learn new systems

Job Responsibility

Taking enquiries from clients over email and the phone
Supporting clients in a friendly and professional manner
Arranging appointments, sending invites via Outlook and MS Teams
Collating reports and correspondence to a high standard, ensuring deadlines are met
Completing detailed and accurate records
Accurately inputting data onto Excel
Using multiple IT systems
Working to KPIs and Targets on a daily basis

What we offer

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

Customer Service Administrator

We are currently seeking a reliable and professional Customer Service Administra...

Location

United Kingdom , Glasgow

Salary:

14.00 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience with customer service and administration is essential for this role
Strong telephone manner with clear and confident communication skills
High level of accuracy and attention to detail when updating systems
The ability to manage complex and detailed enquiries from customers and contractors
Excellent organisational skills with the ability to multitask and work at pace in a busy environment
Strong Microsoft Word and Excel skills

Job Responsibility

Answering incoming calls from both customers and contractors and ensuring all details are recorded into the system correctly
Communicate and support multiple departments to ensure all queries and complaints are dealt with promptly and provide updates to customers during this process
Assist with the scheduling and diary management of engineers and contractors
Process documents and reports into the system, ensuring accuracy throughout
Assist with administrative tasks as required to support the wider admin team

What we offer

Employed directly with Office Angels
Access to discount vouchers with many high street brands
Eye care vouchers and money towards glasses should you require them for VDU purposes
We can search for permanent work whilst you're in assignments and offer expert interview support and advice
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)
Statutory Sick Pay in the unfortunate event you find yourself under the weather
Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues

Fulltime

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