Customer Service Administrator

WELCOME TO GLOBAL We provide solutions from standards, experience and technology, that create seamless interaction within the environments of our customers, to satisfy their needs today and tomorrow. Global Fire and Security Systems are an independent company established in Nottingham since 1999. We have since developed into market leaders in providing quality product solutions throughout the fire and security marketplace nationwide. Thanks to a combined wealth of knowledge and experience between our directors, Global have become industry experts in the design, installation, commissioning and maintenance of fire safety, fire suppression and security systems. Due to continued growth and market development, we are now seeking to appoint 2 Customer Services Administrators, to be based at our Head office in Nottingham, at the prestigious NG2 Business Park. Job Purpose: The Service Desk is a busy department which assists with the planning, scheduling and administration associated with all Global's maintained service contracts, including responding to and dispatching emergency callouts our clients may have. Once our Engineers have attended jobs, our case management system and the client's portals need updating so an invoice can be produced and circulated to the client. The role of Administrator is responsible for processing all tasks in relation to delivering our customers scheduled maintenance activities. Communicating via customer portals, email and telephone