Customer Service Administrator

• Making and receiving calls to and from clients
• Conduct outbound calls to chase for progress updates and facilitating appointment booking
• Providing quality administrative support with good attention to detail
• Assisting clients via e-mail and telephone
• Ensuring all new instructions are processed on the system accurately, efficiently and on a cost-efficient basis
• Provide Case management from receipt of a new request to completion of the case
• Book appointments for specific projects
• Process email and post queries received by the team as required
• Chase reports via telephone and e-mails
• Upload medical reports/laboratory reports onto the system
• Follow-up on incomplete/ inaccurate reports received
• Support project related stock/paperwork requests for examiners

• Strong written and verbal communication skills
• An ability to take day-to-day decisions
• The capacity to manage one’s own workload independently and to work effectively within a team
• An ability to manage a busy workload and help others in the team when needed
• Flexibility will be essential to support the changing needs of the business
• PC literacy with good typing skills is required
• Experience with Word, Excel and Outlook is essential information
• Ability to maintain appropriate confidentiality of information relating to our client’s, individuals and service user information

Great employee discounts on a large number of high street stores