Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:
United Kingdom, Taunton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Administrator, you'll be the welcoming face of the company - ensuring every customer enjoys a seamless experience from their very first interaction. You'll play a key role in managing orders and responding to enquiries with efficiency and care. Working closely with a supportive Customer Care Team and dynamic Sales Account Managers, you'll deliver outstanding service and administrative support.

Job Responsibility:

Overseeing the end-to-end customer order journey, including booking, purchase order verification, and order processing
Delivering accurate pricing and delivery details using established systems and procedures
Supporting Sales Account Managers with event coordination and customer engagement activities
Responding promptly to telephone and email queries from both internal teams and external clients
Organising and maintaining both digital and paper filing systems to ensure easy access to information
Coordinating all incoming and outgoing site mail for smooth daily operations
Assisting with the setup of new customer accounts and processing credit term applications

Requirements:

Prior experience working in a sales or customer service office environment
Proficient in Microsoft Office Suite and comfortable using digital tools
Skilled at building strong relationships with both customers and colleagues
Highly organised, detail-focused, and an excellent communicator

What we offer:

Generous Annual Leave: Enjoy 26 days of holiday each year, plus Bank Holidays
Secure Your Future: Benefit from a Defined Contribution Pension plan
Peace of Mind: Group Life Assurance provides added security for you and your loved ones
Income Protection: Group Income Protection ensures support if you're unable to work due to illness or injury
Free Parking: Take advantage of free on-site parking

Additional Information:

Job Posted:
September 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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