Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:
United Kingdom, Chelmsford

Category:
Customer Service

Contract Type:
Contract work

Salary:

15.20 GBP / Hour

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Job Description:

A professional organisation based in Chelmsford are looking for a proactive and organised Customer Service Administrator to support their team on a 2-3 month contract basis. You will need to have a strong background working in customer service and will need to be able to hit the ground running.

Job Responsibility:

Deliver high-quality customer support across multiple communication channels
Work within established company procedures to meet changing customer expectations
Uphold the business's policies and procedures with a consistently professional approach
Tackle tasks with a logical and impartial mindset
Apply workflows correctly to ensure a smooth customer experience
Identify, record, and arrange repairs accurately
Maintain precise records of customer information
Spot opportunities to improve processes
Support team goals and performance metrics
Show empathy and understanding in customer interactions
Stay calm and professional in high-pressure situations
Handle complaints and dissatisfaction promptly
Encourage the use of business's digital services
Use available systems and tools to resolve queries efficiently
Provide coaching to colleagues and carry out outbound customer engagement

Requirements:

Significant experience of working in a customer service position
Good communication skills
Ability to work individually and as part of a team
Strong attention to detail
Good knowledge of MS packages
Proactive mindset
Strong grammatical skills
High attention to detail
Great communicator
Confident
Proactive
Organised
Engaging

What we offer:

Free on-site parking
Bright modern offices
Training provided
Learning and development scheme
Healthcare and mental health program
Generous pension scheme
Cycle to work
Employee shopping discount
Discounted gym membership
25 days holiday + bank holidays
Christmas shutdown
Buy and sell holiday
Life assurance

Additional Information:

Job Posted:
September 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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