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Customer Service Administrator

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Office Angels

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Location:
United Kingdom , Farnborough

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

14.00 GBP / Hour
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Job Description:

We are seeking a proactive and well‑organised Service Administrator to support the smooth running of our service and repair operations. This is a great opportunity for someone who enjoys a varied workload, working within a friendly team, and providing excellent customer support. Full training will be provided on all internal processes and systems.

Job Responsibility:

  • General administration: logging calls, responding to emails, and liaising with Service Managers
  • Sending engineers' monthly service records
  • Updating and completing reactive jobs, including managing escalations
  • Signing off service visits following Manager audits
  • Monitoring and updating the Supplementary Test process
  • Issuing the engineer call‑out rota
  • Managing customer satisfaction forms and KPIs
  • Reviewing and updating daily engineer time bookings
  • Updating planned customer jobs and schedules
  • Emailing service sheets to customers
  • Sending daily updates to clients

Requirements:

  • Experience in service administration or a customer‑focused administrative role
  • Proficiency in MS Office and confidence using customer portals
  • Strong communication skills, both verbal and written
  • Ability to prioritise workload and manage multiple tasks
  • A team‑focused approach, with reliability and attention to detail
  • A positive, enthusiastic attitude and willingness to learn
What we offer:
  • Comprehensive training
  • Supportive team environment
  • Modern, well‑equipped office space
  • A varied and engaging role with room to grow

Additional Information:

Job Posted:
January 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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