Customer Service Administrator Job at Office Angels (Livingston, West Lothian)

Customer Service Administrator

Office Angels

Location:
United Kingdom , Livingston, West Lothian

Category:
Customer Service

Contract Type:
Not provided

Salary:

25000.00 - 28000.00 GBP / Year

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Job Description:

🌟 Helpdesk Administrator - The Organised, Calm & Capable Centre of Operations! Do you excel in busy environments where clear communication, smart thinking, and superb organisation make all the difference? Are you someone who thrives on keeping operations smooth, supporting others, and tackling challenges with confidence? If you're a natural problem‑solver with a passion for service and top‑tier administrative skills… We want you! We're partnering with a long-standing client who's looking for an experienced Customer Service Administrator with exceptional communication skills, strong attention to detail, and a proactive mindset. Whether you're building your admin career or bringing proven experience, this role is a fantastic opportunity to shine.

Job Responsibility:

Handling incoming calls with clarity, calmness, and confidence
Logging helpdesk queries accurately and ensuring nothing is missed
Coordinating engineers and contractors to keep services running smoothly
Providing updates to clients - always keeping them informed and reassured
Creating reports, preparing quotes, and maintaining organised records
Using initiative to resolve issues, prioritise tasks, and escalate where appropriate

Requirements:

Experience in a facilities helpdesk or fast‑paced admin role
Excellent verbal and written communication skills
Strong proficiency with Microsoft Office and Teams
A collaborative attitude, but comfortable working independently too
Outstanding attention to detail, multi‑tasking ability, and a genuine desire to help others
A proactive, solution‑focused mindset

What we offer: