Customer Service Administrator Job at AJM Healthcare (Taunton)

Customer Service Administrator

AJM Healthcare

Location:
United Kingdom , Taunton

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas.

Job Responsibility:

Making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs
Booking appointments and entering orders onto the company database system in a timely manner
Ensuring accuracy and completeness of information when using our database system
Arranging and planning workloads and efficient delivery routes for Field Service Engineers

Requirements:

First-class telephone manner with empathy and professionalism
Ability to coordinate with clinical and logistics teams
Experience using Microsoft Office especially Word, Excel and Outlook
Ability to work as a team player to meet personal and organisational objectives

What we offer:

27 days annual leave plus bank holidays with accrual to 29 and 33 days with continuous service
Company sick pay provision with continuous service
Employee Assistance Programme
Blue Light Discount Card