Sign In Post Your Job

Customer Service Administrator

Brook-St Hiredonline

Location:
United Kingdom , Belper

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Job Description:

Brook Street is working with a leading Belper based boiler company looking for a customer service administrator to join their team for a 12month fixed term contract. In this role you will support both office based teams and field colleagues to ensure jobs are completed accurately and on time. You will manage a range of administrative tasks across different communication channels, helping to keep our service operations running smoothly.

Job Responsibility:

Reviewing daily business requirements and providing reliable support to Business-to-Business partners
Handling Business-to-Customer enquiries with a professional and empathetic approach
Working closely with Engineers to ensure clear and efficient information flow
Ordering and coordinating consumables and spare parts
Preparing and sending customer communications using digital systems and spreadsheets
Supporting the wider customer service team and carrying out reception duties within the building

Requirements:

Maths and English grade C/4 and above
Strong organisational and administrative skills
Excellent communication skills, both written and verbal
Confident using digital systems and Microsoft Office (particularly Excel)
A team player with a proactive and customer-focused attitude
Ability to manage multiple tasks and work to deadlines

What we offer:

Annual bonus

Additional Information:

Job Posted:
March 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

Brook-St Hiredonline - All Job Offers

Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Suggested Tags:

Frontend Developer , Secretary , Talent Manager , Salesforce Administrator , Data Analyst

Similar Jobs for Customer Service Administrator

Administrative Assistant in Customer Service

Immediate contract to permanent opportunity for an Administrative Assistant in C...

Location

United States , Virginia Beach

Salary

Expiration Date

Until further notice

Requirements

A minimum of 2 years of experience in an administrative role
Proven experience in providing excellent customer service
Demonstrable skills in Administrative Assistance
Proficiency in using CRM software for business operations
Strong interpersonal and communication skills
Ability to multitask and prioritize work according to urgency
Excellent organizational skills with attention to detail
Ability to work in a fast-paced environment
Proficiency in Microsoft Office Suite, particularly Excel and Word
Willingness to learn new tools and adapt to changes in procedures

Job Responsibility

Job Responsibility

Accurately and efficiently inputting customer orders and quotes into our system
Keeping a close eye on late purchase orders and taking necessary actions
Verifying and confirming purchase orders and inventory levels
Ensuring all necessary documents are electronically filed and up to date
Stepping up to provide support for phone call handling as and when required
Acquiring the necessary skills and knowledge for backup responsibilities within the Customer Service Representative (CSR) team
Utilizing skills in Administrative Assistance, Customer Service, and SAP to maintain customer satisfaction

What we offer

medical
vision
dental
life and disability insurance
eligibility to enroll in our company 401(k) plan

Fulltime

Customer Service Administrator

We are delighted to be recruiting for a Customer Service Administrator for this ...

Location

United Kingdom , Exeter

Salary

26000.00 - 28000.00 GBP / Year

Expiration Date

Until further notice

Requirements

Exceptional customer service and administration experience
Strong IT and MS Office skills
Excellent communication skills and telephone manner
Fast learner and proactive attitude
A resilient, can-do mindset where no job is too big or small
Works well in a team, and happy communicating with the wider company
Takes onboard feedback in order to progress personal development in the role
A positive disposition and someone who enjoys a fun dynamic environment

Job Responsibility

Job Responsibility

Answer customer calls, via phone, and emails
Update customer records and maintain database and company system
Resolve and record any customer queries in a timely manner
Account manage existing customers ensuring that they are receiving the best possible service
Process all customer documentation and maintain files and records
Provide administration support to the wider team

What we offer

Good holiday package
pension scheme
modern office with great amenities
casual dress
social events and welcoming environment

Fulltime

Customer Service Administrator

This award-winning luxury manufacturing business is seeking an individual to wor...

Location

United Kingdom , Coventry

Salary

25000.00 GBP / Year

Expiration Date

Until further notice

Requirements

Self-motivated
Organised
Good attention to detail
Teamwork
Preferably some customer service experience in a manufacturing, wholesale or distribution environment or some sales administration experience

Job Responsibility

Job Responsibility

Create electronic manifests to provide essential information to shipping companies
Coordinate and plan with internal sales and scheduling teams
Obtain quotes for express shipments, optimizing both cost and service
Stay updated on customs regulations and report any changes
Support RF scanning and ensure timely shipping according to departmental plans
Work collaboratively with a diverse and supportive team to achieve organisational excellence

What we offer

25 days leave (plus Christmas shut down)
personal accident scheme
pension
free parking
secure employment and future bonuses
modern, bright and very friendly office

Fulltime

Customer Service Administrator

Our client is seeking a confident Customer Service Administrator to join their t...

Location

United Kingdom , Exeter

Salary

26000.00 - 27000.00 GBP / Year

Expiration Date

Until further notice

Requirements

To provide first class customer service
good telephone manner
ability to listen carefully and communicate clearly and concisely
accuracy
keen eye for attention to detail
good organisational skills
solid IT skills
good working knowledge of standard Microsoft Office software
ability to work within a team and individually

Job Responsibility

Job Responsibility

To provide day-to-day general customer services and administrative support for the business
Answering the telephone and actioning emails promptly and in a friendly and efficient manner to take orders from our sales team and customers
Help set up new customer accounts and keep records updated
Manage customer orders on relevant systems, liaising with third party supplier as necessary and ensuring that order details are sent promptly and accurately to the relevant supplier/manufacturing facility
Set up and maintain products on relevant systems and work with the sales reps to set up new product formulations
Assisting the Transport Manager in the absence of the Transport Co-Ordinator to ensure all deliveries are suitably typed on the transport planner and relevant paperwork provided to drivers in a timely manner and liaising with the drivers
Flexibility to provide job cover for colleagues as required

What we offer

Excellent benefit package including generous holiday allowance

Fulltime

Customer Service Administrator

Are you passionate about delivering exceptional customer service? Do you thrive ...

Location

United Kingdom , Exeter

Salary

26000.00 - 28000.00 GBP / Year

Expiration Date

Until further notice

Requirements

Exceptional customer service and administration experience
Strong IT and MS Office skills
Excellent communication skills and telephone manner
Fast learner and proactive attitude
A resilient, can-do mindset where no job is too big or small
Works well in a team, and happy communicating with the wider company
Takes onboard feedback in order to progress personal development in the role
A positive disposition and someone who enjoys a fun dynamic environment

Job Responsibility

Job Responsibility

Answer customer calls, via phone, and emails
Update customer records and maintain database and company system
Resolve and record any customer queries in a timely manner
Account manage existing customers ensuring that they are receiving the best possible service
Process all customer documentation and maintain files and records
Provide administration support to the wider team

What we offer

Good holiday package
pension scheme
modern office with great amenities
casual dress
social events and welcoming environment

Fulltime

Customer Services Administrator

As a Customer Services Co-ordinator, you'll be the friendly face and voice for c...

Location

United Kingdom , Basingstoke

Salary

12.50 - 14.50 GBP / Hour

Expiration Date

Until further notice

Requirements

Exceptional customer service and empathy
Proficiency in Excel, Word, and PowerPoint
Strong relationship-building abilities
Experience communicating through various media
Knowledge of residential property and construction is a plus

Job Responsibility

Job Responsibility

Connecting with customers after legal completion and maintaining contact throughout the warranty period
Managing customer expectations through effective communication
Issuing documentation to assist homeowners in understanding their new homes
Ensuring data accuracy in the customer service operating system
Coordinating remedial tasks efficiently with field staff
Maintaining positive relationships with internal teams and external partners

Fulltime

Temporary Customer Service Administrator

Are you a passionate Customer Service Advisor looking to join a dynamic and inno...

Location

United Kingdom , Bridgwater, Somerset

Salary

12.68 GBP / Hour

Expiration Date

Until further notice

Requirements

Confident and polite telephone manner
Upbeat and positive attitude
Strong IT skills
High work ethic, excelling in a fast-paced environment
Exceptional customer care skills and willingness to go the extra mile

Job Responsibility

Job Responsibility

Answering calls and assisting customers with their queries
Processing orders through the system and sending order confirmations
Updating customer account details accurately
Stock management
Dispatch orders to customers expected timescales
Responding promptly to emails
Completing filing and scanning tasks
Undertaking additional administrative duties to ensure smooth operation within the department

What we offer

Weekly pay
Access to Boost - our exclusive platform with discounts on hundreds of retailers, a wellbeing hub with recipes, an exercise area, and a mindfulness section with blogs & videos
Temporary candidate of the month award
Temporary candidate lunches/treats
Regular pay review
Online timesheets
A dedicated consultant as an additional layer of support

Fulltime

Customer Service Administrator

Our client is seeking a confident Customer Service Administrator to join their t...

Location

United Kingdom , Exeter

Salary

25000.00 - 26000.00 GBP / Year

Expiration Date

Until further notice

Requirements

Excellent IT and administration skills
Excellent telephone manner
Confident in dealing with customers
Great customer service skills and ethos
Must have a proactive approach to work with the ability to self-manage
Must be methodical and very well organised

Job Responsibility

Job Responsibility

Liaise closely with and provide support for the Customer Service Executives
Process all documentation correctly and maintain files and records according to procedures
Ability to pick up and use multiple systems for various tasks quickly
Forward queries and keep managers, supervisors, colleagues informed as necessary
Maintaining accurate records
Action all messages received from customers in a timely manner
Carry out tasks to comply with Company Policy and Health & Safety
Maintain confidentiality of Company and customer business
Foster and maintain good working relations with customers, Company and colleagues

Fulltime