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Customer Service Administrator

Office Angels

Location:
United Kingdom , Ongar, Essex

Category:
Customer Service

Contract Type:
Not provided

Salary:

24500.00 - 27000.00 GBP / Year

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Job Description:

A fantastic opportunity has arisen to join a well‑established, family‑run business in Ongar. Our award‑winning client is seeking a motivated Customer Service Administrator to join their fast‑paced team. This role suits someone who thrives in a reactive environment, enjoys multi‑tasking, and takes pride in delivering outstanding customer service.

Job Responsibility:

First point of contact for customer and engineer enquiries
Handle queries quickly and professionally
Create and update jobs on the CRM system
Schedule engineers and plan daily routes
Keep job statuses accurate and up to date
Deliver excellent service throughout the customer journey
Build and maintain customer relationships
Liaise with internal departments to support workflow

Requirements:

Previous customer service experience
Experience scheduling engineers (advantageous, not essential)
Confident using Microsoft Office (Word, Outlook, Excel)
Strong written and verbal communication skills
Proactive, organised, and professional approach
MUST drive and have access to a vehicle

Nice to have:

Experience scheduling engineers

What we offer:

Clear opportunities for career progression
Regular employee appreciation initiatives
28 days holiday (including bank holidays)
Birthday day off
Ongoing training and development
Ability to earn additional holiday days

Additional Information:

Job Posted:
February 05, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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