Customer Service Administrator

The Customer Service Administrator will be the central point of contact in relation to all digital post, hard copy post, goneaway returns, putting refunds on to VDOC, completing mailings on the campaign, ensuring that all FCA and Maltese regulations are both auditable and adhered to. The Customer Service Administrator will also be required to complete an additional tasks required within the role and to work on UK admin and UK calls as required by the campaign. As the products are highly regulated, the environment we work in is highly regulated with maximum focus on TCF (Treating Customer Fairly) and FCA regulations and Malta regulations. The role is a permanent role. The person successful for this role will need to be flexible with working hours if required.