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Customer Service Administrator

United Kingdom, Ilminster Employment contract 26000.00 - 27000.00 GBP / Year · Job Posted June 28, 2026
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Job Description

We are currently supporting a well-established and growing manufacturer to recruit a Customer Service Administrator. This is an exciting opportunity to join a customer focused organisation where service quality and continuous improvement are at the heart of everything they do.

Job Responsibility

  • Respond to warranty claims via phone and email in a timely and professional manner
  • Log all communications and maintain accurate records using the CRM system
  • Coordinate the dispatch of replacement parts and raise associated orders
  • Arrange collections of faulty components in line with company procedures
  • Authorise and organise service callouts in accordance with warranty terms
  • Process invoices and manage documentation related to service visits
  • Analyse service reports to identify recurring issues and opportunities for improvement
  • Build and maintain effective relationships with external service partners

Requirements

  • Experience working in a fast-paced, customer-focused environment
  • Proven ability to manage a varied workload and prioritise tasks effectively
  • Strong administrative and organisational skills
  • Good IT skills, including Microsoft Office
  • Solid communication skills, both written and verbal

What we offer

  • Opportunity to join a stable and growing business
  • Supportive team environment with a strong focus on collaboration
  • Varied role with scope to develop your skills
  • Competitive salary and benefits package including 25 days plus Bank Holidays and free parking
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