Customer Service Administrator, Office Angels

Customer Service Administrator

Office Angels

Location:
United Kingdom, Newcastle Upon Tyne

Category:
Customer Service

Contract Type:
Not provided

Salary:

13.00 GBP / Hour

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Job Description:

We are seeking a Customer Service Administrator to join our client's friendly team on a temporary basis for 5 months. The role focuses on providing exceptional customer support in a dog-friendly office environment in Gosforth with free parking and accessible public transport.

Job Responsibility:

Handling e-commerce customer communications via email and phone
Liaising with our fulfilment warehouse to ensure smooth order transitions
Recording all communications, returns, and stock movements
Processing credits and identifying sales opportunities
Spotting trends in customer feedback and sharing insights with the team

Requirements:

2-3 years of customer service experience preferred
Excellent verbal, written, and interpersonal communication skills
Proficiency in Word, Excel, CRM Software, and Order Management Software
Approachable and self-motivated
Strong attention to detail and excellent time management

What we offer:

Direct employment with Office Angels ensuring you're well looked after
Access to discount vouchers with many high street brands
Eye care vouchers
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (based on weekly accrual)

Additional Information:

Job Posted:
May 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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