Customer Service Administrator Job at Office Angels (Braintree)

Customer Service Administrator

Office Angels

Location:
United Kingdom , Braintree

Category:
Customer Service

Contract Type:
Employment contract

Salary:

29500.00 GBP / Year

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Job Description:

Customer Service Administrator to join their team on a permanent basis. As a Customer Service Administrator, you will play a crucial role in supporting emotionally sensitive individuals through telephone and face-to-face advice. This fast-paced environment demands resilience and adaptability, as you'll be working with the Regional Assistant Manager to reprioritise your tasks based on evolving needs and priorities. To succeed in this role, you should be target driven, friendly, and possess proven experience of working under pressure and within deadlines. If you thrive in a dynamic working environment and are eager to make a difference, we want to hear from you! Please note, this is a 12-month fixed term contract with the potential of going permanent.

Job Responsibility:

Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
Providing detailed induction briefings and offering advice and guidance to clients throughout the process
Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
Handling inbound and outbound calls effectively, while maximising support provided to those in need
Undertaking casework, including complex or safeguarding cases, as required
Maintaining accurate case records, completing case follow-ups within prescribed time scales, and conducting necessary administrative tasks
Providing face-to-face outreach support for clients with additional needs as scheduled at designated locations

Requirements:

Ability to provide a service to clients over the phone, overcoming language barriers
Experience working towards challenging performance KPIs
Proven experience of providing advice and support in sensitive and emotionally demanding situations
Ability to work under pressure and meet deadlines
Empathetic approach to assisting individuals facing transition and uncertainty
Ability to learn quickly and adapt to change
Must drive and have access to a vehicle
Counter Terrorism Check (CTC) required
Fully enhanced DBS certificate required
Must have 5 years continuous residency in the UK
A valid passport

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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