Customer Service Administrator, Office Angels

Office Angels

Location:
United Kingdom, Braintree

Category:
Customer Service

Contract Type:
Not provided

Salary:

28500.00 GBP / Year

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Job Description:

Customer Service Administrator role supporting emotionally sensitive individuals through telephone and face-to-face advice in a fast-paced environment. The role involves working with vulnerable individuals to complete applications and provide guidance throughout the process.

Job Responsibility:

Supporting vulnerable individuals with completing applications accurately and within required KPIs and timescales
Providing detailed induction briefings and offering advice and guidance to clients throughout the process
Collaborating with the regional team to ensure compliance with regulatory requirements, health and safety standards, and policies
Ensuring clients are aware of eligibility criteria and their obligations to provide supporting evidence within specified timescales
Handling inbound and outbound calls effectively while maximising support provided to those in need
Undertaking casework including complex or safeguarding cases
Maintaining accurate case records and completing case follow-ups within prescribed time scales
Providing face-to-face outreach support for clients with additional needs

Requirements:

Proven experience of providing advice and support in sensitive and emotionally demanding situations
Ability to work under pressure and meet deadlines
Experience working towards challenging performance KPIs
Empathetic approach to assisting individuals facing transition and uncertainty
Ability to learn quickly and adapt to change
Must drive and have access to a vehicle
5 years continuous residency in the UK
Valid passport
Counter Terrorism Check (CTC) required
Fully enhanced DBS certificate required

Additional Information:

Job Posted:
August 27, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Service Administrator