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Customer Service Administrator

AJM Healthcare

Location:
United Kingdom , Barking

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We are seeking to recruit an enthusiastic Customer Service Administrator to join our team in the day-to-day running of the office whilst ensuring great customer experience is maintained throughout to our NHS wheelchair users and medical professionals within the surrounding areas.

Job Responsibility:

Making and answering calls from patients, carers, family members relating to repair and maintenance of their wheelchairs
Booking appointments and entering orders onto the company database system in a timely manner
Ensuring accuracy and completeness of information when using our database system
Arranging and planning workloads and efficient delivery routes for Field Service Engineers
Using Microsoft Office especially Word, Excel and Outlook
Working as a team player to meet personal and organisational objectives

Requirements:

1 year of experience
First-class telephone manner with empathy and professionalism
Ability to coordinate with clinical and logistics teams

What we offer:

25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service
Employee Assistance Programme
Blue Light Discount Card
Company sick pay provision with continuous service

Additional Information:

Job Posted:
March 20, 2026

Expiration:
March 27, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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