Customer Service Administrator

• Respond to customer enquiries via phone and email
• Assist customers in selecting the most suitable products
• Prepare and send quotations
• Convert quotations into confirmed orders
• Process customer orders using the ERP system
• Liaise with operations to confirm lead times and product availability
• Raise pro-forma invoices and chase outstanding payments
• Process calibration and service orders
• Produce and issue calibration certificates
• Invoice completed and despatched orders
• Maintain accurate customer records and data entry

• At least 3 years of experience in a similar customer service role
• Experience managing end to end customer service processes
• Administration and data entry experience
• Proficient in Microsoft Outlook and Microsoft Office
• Experience using ERP systems
• Good communication and telephone skills
• Excellent organisational skills and attention to detail

Understanding of engineering or technical products (desired)

• 25 days holiday plus bank holidays
• 37 hour working week
• Permanent full time role
• Friendly and supportive small team
• Family feel culture with long standing staff
• Stable business with very low staff turnover
• Exposure to technical and engineering products
• Excellent long term career opportunities