Customer Service Administrator

• Take ownership of repair enquiries, ensuring swift, effective resolutions that put customers first
• Collaborate with trades, contractors, and internal teams to proactively solve issues and keep services running smoothly
• Support the resolution of complaints, contributing to fair outcomes and continuous learning
• Maintain clear, accurate records that enable insight, efficiency, and excellent service delivery
• Manage shared inboxes with pace and precision, ensuring seamless communication

• Strong organisational and administrative skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Excellent written and verbal communication skills
• A passion for providing great customer service

Suitable for someone who has energy and looking to start their career within housing

• Be part of a collaborative, values-driven team
• Make a real difference to the homes and lives of our residents
• Opportunities to grow and develop your career within Hyde
• Work in a supportive environment that values employee wellbeing and development