Customer Service Administrator Job at Office Angels (Folkestone, Kent)

Customer Service Administrator

Office Angels

Location:
United Kingdom , Folkestone, Kent

Category:
Customer Service

Contract Type:
Not provided

Salary:

15.00 - 16.00 GBP / Hour

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Job Description:

Office Angels are proud to be supporting this global business in their search for a Customer Service Administrator. This is a temporary contract for 12 months, however their could be career opportunities for the right candidate. You will be based in modern offices in Folkestone with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

Job Responsibility:

Building strong relationships with business customers, providing a unparalleled level of service
Handling enquiries from internal and external customers
Providing a quick and efficient response to change requests
Creating debit and credit notes for customers
Handling customer complaints, ensuring customers are satisfied with the resolution
Processing returns and refunds
Updating and maintaining accurate customer records
Identifying opportunities for improvement within the customer service team
Working closely with shipping and the warehouse, updating stock reports and demand planning
Proactively asking for and acting on customer feedback

Requirements:

Have business to business Customer Service or Account Management experience
Are proficient in using SAP
Experience in shipping or logistics (but not essential)
Possess excellent IT skills with a meticulous eye for detail

Nice to have:

Experience in shipping or logistics

What we offer:

Weekly Pay
Up to 28 days annual leave
Dedicated consultant to support your job search
First opportunity to see permanent positions
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms
Free parking on site
Option to work from home 1 day a week

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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