Customer Service Administrator Job at Office Angels (Chelmsford)

Customer Service Administrator

Office Angels

Location:
United Kingdom , Chelmsford

Category:
Office Administration

Contract Type:
Not provided

Salary:

26500.00 - 28000.00 GBP / Year

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Job Description:

Are you passionate about delivering outstanding customer service and looking for a role where you can truly make an impact? Join my clients' dynamic team in Chelmsford and become a key part of a business that values accuracy, professionalism, and a positive customer experience. As a Customer Service Administrator, you'll be the first point of contact for customers, ensuring their needs are met quickly and efficiently. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in providing exceptional support.

Job Responsibility:

Managing customer orders from start to finish, ensuring accuracy and timely updates
Processing quotation requests and delivering clear, professional responses
Preparing reports, correspondence, and presentations to support the team
Acting as the friendly face of the business-answering calls and welcoming visitors
Collaborating with internal teams (Sales, Product Managers, Engineering) to resolve queries
Handling customer enquiries with confidence and care

Requirements:

Strong IT skills, including MS Office, with the ability to analyse data and produce reports
Excellent communication skills-both written and verbal
A proactive problem-solver who can multitask and stay calm under pressure
A team player with great interpersonal skills and a customer-first mindset
Minimum 5 GCSEs (A-C) or equivalent, including English and Maths

Additional Information:

Job Posted:
January 05, 2026

Employment Type:

Fulltime

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