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Customer Service Administrator

https://www.office-angels.com Logo

Office Angels

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Location:
United Kingdom , Folkestone

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.00 - 16.00 GBP / Hour
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Job Description:

Office Angels are proud to be supporting this global business in their search for a Customer Service Administrator. This is a temporary contract for 12 months, however there could be career opportunities for the right candidate. You will be based in modern offices in Folkestone with free parking on site, along with the added benefit of having the option to work from home 1 day a week.

Job Responsibility:

  • Building strong relationships with business customers, providing an unparalleled level of service
  • Handling enquiries from internal and external customers
  • Providing a quick and efficient response to change requests
  • Creating debit and credit notes for customers
  • Handling customer complaints, ensuring customers are satisfied with the resolution
  • Processing returns and refunds
  • Updating and maintaining accurate customer records
  • Identifying opportunities for improvement within the customer service team
  • Working closely with shipping and the warehouse, updating stock reports and demand planning
  • Proactively asking for and acting on customer feedback

Requirements:

  • Business to business Customer Service or Account Management experience
  • Proficient in using SAP
  • Excellent IT skills with a meticulous eye for detail

Nice to have:

Experience in shipping or logistics

What we offer:
  • Free parking on site
  • Option to work from home 1 day a week
  • Weekly Pay
  • Up to 28 days annual leave
  • Dedicated consultant to support your job search
  • First opportunity to see permanent positions
  • Access to free eyecare vouchers
  • Temp of the Month awards
  • Timesheets can be completed on mobile devices
  • Perks at work
  • Discount schemes
  • Access to Well-being platforms

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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